HoteLumiere at the Arch Hotel & Casino - A Caesars Rewards Destination

The carpet needs replaced, the ceiling was dirty where the ac vent was, otherwise it was a nice room.The staff were very helpful,the casino was ausome and the parking was good

Pros- We didn’t have the same experiences with dirty rooms or terrible staff. Our staff was pleasant, easy to deal with and our room was clean, orderly, and honestly a pleasant surprise from the horrible reviews we had seen. Security on premise was tight but not intrusive. Cons-The hot tub was out of service during our stay, this was not the quality we expected from a Caesar’s property, and there was a distinct feeling you could get shot or stabbed the moment you stepped off property. The casino could best be described as “mid” and never once did we see at slot attendant. Apparently jackpots aren’t a thing there. Conclusion: driving up we thought the hotel might be the worst part of this trip after reading the reviews. It wasn’t. It’s an older hotel and the amenities are extremely lacking given it’s a casars property and the name makes it sound French luxurious but it was acceptable for the price point. If you travel off property you might as well book for Sudan next because clearly you have a death wish.

3 out of 5 stars

Exceptional

The proximity to the area and casino

I would not stay here again.

Exceptional

Good location, poor customer engagement. The gentleman at the front desk was rude when we checked in and when I checked out the clerk did not say one word to me. The shower curtain needs to be changed, it had soap scum all along the bottom of the curtain. The bathroom floor needed to be swept and the bedside table had rings on the table from the previous occupants glass.

Location near the Casino and Arch is nice, but the room was very dirty. Hair all over the bathroom walls like when you tap out a razor, stains on the floor and furniture. Room safe was smashed up and the control panel torn off. Stayed here in 2019 and it was nice so that's why I chose it again. But the quality has gone down, the price has gone up, and with the Resort Fee they still charge, it's more expensive than is worth it for the quality. Staff were very nice though and obviously wanted to help, so that was good.

Casino access and private parking

The walk in view Steve the clerk was very rude and unprofessional Nasty attitude very There were no towels in the room, bed looked like covers was thrown on bed, batteries to remote was on side table, tub floor hollow

Clean and safe

Location and room

Y

Exceptional

Superb

Exceptional

The location was ok, walkable to Busch stadium if need be. We walked back after a concert. It was slightly sketchy but felt comfortable because we were in a group. I wouldn’t necessarily want to walk back alone in the dark. It is right on the river so the river view was cool! When we got into our room, the AC was not working. Which, maintenance staff promptly came to fix/replace. We did find a cockroach on the sink that is out side the bathroom. This was pointed out to maintenance and he took a photo (as did I) and removed for us. We did not see any other bugs.

Exceptional

I used to stay at this hotel when it was the lumiere. I used to stay there annually when they used to have a pool and a microwave inside every room. Now they don't have either. I was totally disappointed. I will never stay there again.