Hyatt Centric Downtown St. Louis

The place was out of business and I was never even informed. It caused for major disappointment from all parties!

I showed up to the hotel after a 4 hour drive to pay for parking and upon walking up to the hotel we found

Hotel shut down in March apparently. Still had a reservation and wasn’t contacted from hotel or Expedia about hotel closing. It was a mess and a very busy weekend to try and get another hotel in downtown. Wouldn’t recommend booking through Expedia for next time trip planning.

HaD a great stay

Fun and exciting place to stay. Staff was suoer awesome and accommodating. Would definitely stay again.

Front desk staff were very friendly and helpful. The hotel is dated but it located in a convenient location. Building felt safe and secure. Rooms were clean but the black-out curtains in our room wouldn't close all the way. The onsite restaurant/bar was closed so we had to go elsewhere for meals. Could hear traffic from the street, luckily I brought my white-noise machine or it would have been much worse. I would definitely stay again.

Horrible!!!! Agreed to give my money back but never did

When we arrived they shut down the hotel and we had to scramble to find another hotel during a very very busy weekend. There was no email or call to notify us that they were closing the hotel due to a judgement made by the court of St Louis.

* Thank you Marriott Courtyard Now fighting for a full refund. BEWARE

10/10 this hotel has the nicest staff, cozy rooms, and a dope skyline view with a pool on the top. Highly recommend!

Honestly the hotel looked like it was haunted once you got up in the rooms. The ceiling didn’t appear to be finished, the wooden floors were creaking in the hall way, there was someone’s left over drink left by the chair in the room and also what appeared to me like a blood stain on the carpet. You could hear every single noise while in the room, even after asking to be moved to another room (which sounds like is a regular request at this hotel) it wasn’t any better. The atmosphere was just off! I checked out shortly after witnessing all this and stayed at the union station hotel instead. The staff was really friendly though.

The staff were endlessly kind and helpful, from the desk clerk, to the valet, to the friendly and helpful cleaning staff who got the door for me when my hands were full.

Towels were hard to come by.

Even the valet parking was just an open lot around the corner from the hotel. They said they check it a lot, but if there was a break-in, they'd only pay for glass. Valet rates have gone from $30 to $48 overnight and online, we only saw $30, which, to their credit, they would honor -- after a bit of discussion. Oddly, there was no waste basket in the entire room -- the shower was nice!

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BEAUTIFUL hotel. The staff were friendly. I see the potential. Love the views from the rooftop pool but hate that the bar area and restaurant was closed. In the downtown area so we walked around to get food. Bed was comfy. Enjoyed our stay.

Nice hotel. Room was clean, staff was very friendly. The room was missing robes but that's okay. I'm sure if I called the front desk, they'd be provided. Great room for a great price.

Always a great experience! Have stayed 3 times so far!

Checking in was great The front desk gentleman was awesome. However when I booked the room I was under the impression that there would be robes in the room when asked the front desk about them they said because of COVID they didn't do it covid has been 5 years I also wasn't under the impression with my booking that I was getting free breakfast I feel as if you guys need to update your policies and things online so people don't think they're booking things and don't get them.the room had food all over it under the bed it didn't look like my room was cleaned very good. Paying the price that I paid for a room I feel as if it should have been better

Wasn’t a terrible stay but did notice upon arrival that our floors were not very clean. There was small bits of debris like paper and tracked in dirt from employees shoes or other travelers. What I really did not like was there was an old eyelash extension by the shower drain that was clearly and poorly missed. We almost asked for another room over it. Other than that the bed was comfy, the walk in shower was nice and the amount of time you had hot water was enjoyable! Staff was wonderful. The only real complaint I have is the amount in parking fees.. the hotel really should have a designated parking lot that doesn’t charge $40 for 4-6 hours. Ended up spending almost $100 in parking fees alone. Would stay here again if parking was more accommodating and cheaper for the public. But if you don’t want to pay extra for parking do not stay here!