Tru By Hilton St. Louis Downtown

Room was not clean and things were flaking off. Elevators were not functioning properly. Breakfast was microwave eggs and sausage and stale bread. Parking was a disaster and valet was $55. Homeless people surrounding the hotel. People using drugs directly outside of the hotel.

Our room was good, staff was helpful

The shower curtain was 3" too short to contain the water inside of the shower. We walked about 5 blocks with our baggage to find cheaper parking. The place was clean. Friendly help.

I was there seven days as no one cleaned my room. The shower didn’t work when I arrived I had to call twice after waiting 45 minutes and they still didn’t come before it was time for me to go to work. I hand to grab everything by myself, towels and toilet paper. The refrigerator was running water.

Room was clean. Breakfast was solid. Staff was very polite and helpful. Allowed us to check in early

Definitely not like any other Hilton I’ve stayed before. Very sketchy neighborhood with homeless sleeping on church steps across street. Woke up to midnight gang shooting battle with cops over 2 dozen shots plus 2 shotguns with dozens of cop cars. Had 2 nights left after one. Went to stay at Hilton ballpark 10000 times better. Would not stay there again for free

The hotel itself is very nice and safe, but be careful when outside of it.

Parking is a challenge but doable

Pleasant

Nice staff . Dangerous area, hard to find parking , very dirty room .

convenient location, yummy breakfast, and clean property.

Within an easy walking distance of city Museum. However, did not feel safe walking through that part of town at night.

Superb

Exceptional

Our room, the location was close to the elevator.

Parking could be a better breakfast could be better overall it was a good stay

Simply didn’t know I reserved this

The location was very close to Busch Stadium, the place I went to visit. The lobby and room had a cool vibe and feel and had everything we needed. The breakfast was also really good and filled us up for the morning. The location was close to things, but the area was unsafe-ish. The vallet took awhile and we ended up waiting almost 30 minutes for our car when we were checking out. The staff at the hotel the night we arrived weren't the friendliest.

Bad parking Location

Upon entering the hotel, we encountered an intoxicated guest attempting to check in while carrying a pint of liquor in his back pocket. He was visibly intoxicated, using profanity, slurring his speech, and had an open container. What was most concerning was that the security personnel on duty did nothing to address the situation. The room itself was also disappointing. It appeared unkempt, and the linens had an unpleasant odor that made them seem old and unclean. Overall, the experience was far below expectations. Based on our experience with the parking, security concerns, and condition of the room, I would not recommend this hotel.