Island Grand at TradeWinds

The woman that checked us in was quite rude. They expect a tip for everything. Buy a can of beer and bring it up to the register…tip for the cashier checking us out. The motto is just let go. I say Just don’t go. This trip easily cost us as much as a five star all inclusive in Mexico.

The kids absolutely loved the giant slide, the beach/pool areas, mini golf and duck boats/feeding. The woman hated that they found a half-dead roach the first day, which took housekeeping until the 2nd day to clean. Nobody appreciated the pot smoke from the neighbors. (Don’t worry if you smoke the hotel doesn’t actually care) Although I didn’t appreciate the inconvenience of getting stuck in the elevator; my biggest disappointment was that the only person who seemed to care at all about any of these issues was the head of security. Not one single supervisor/ manager from front or back of house ever bothered to make things right or even just reach out to apologize. Happy birthday to me! If you go, don’t expect much from the room or housekeeping. Most food (even the pizza) was good. Wait staff were mostly excellent. Kids loved swimming with the fishes at rumfish. (Additional charge)

I will Def come back this area is amazing and the 3 hotels are like 1 big property... had such an amazing time. 5 pools, arcade, beach with huge slide everything was great can't complain about anything

Very beautiful, it an up and coming resort, you can see that the resort are doing lots of positive changes, look out for the $55 amenities fee per day, and it’s not an all inclusive resort need to pay for all your food, they do have free activities that are wonderful.

There were two elevators and one was out of service for over five days. The other one was extremely slow. We often walked the steps because the wait time was ridiculous. Our room was ok but very dated. The toilet was extremely low to the floor and reminded me of a

Elevator was broken when we arrived and was never fixed,and no ac in elevator,drinks were very expensive at bar one smoking area that was very hot.

Clean n fun

Great stay fun amenities family friendly yet adult happy

It was fantastic for families looking for pools and convenience in the beach water slide, smores at night plenty of cool things to do cashless place so bring your cc and pay on the spot to avoid charging back to your room.

I was not a fan of the hotel at all. It's very old and needs a huge facelift. The rooms are small and carpet was gross. Bathroom was a box. The shower had zero pressure. The tub was dingey and small. The toilet wouldn't flush more than once. U had to wait a while to flush again. Our door didn't close right. My Daugher left her blanket in her bed and they claimed not to find it. The price is obnoxious for what u get. The bars close super early. I was not a fan of this resort and would never come back.

Superb

The beach Sneaky and confusing pricing. I feel like it was a bait and switch when they offered upgrades. I couldn’t all a question without getting a sales pitch. Amenities were confusing. No coffee or continental breakfast in the morning.

Exceptional

Very fun amenities

Todo estuvo bien sólo quedé un poco, decepcionada porque al ser el cumpleaños de mi hijo prometieron tener un detalle que marcará la diferencia pero nunca recibimos nada

Great Position, and Facilities, direct access to the beach, and 3 pools to use. Lots for 'KIds' to enjoy! It was our 2nd stay and we'd go again. Still think its a little pricey, drinks, coffee's, and food in complex are expensive, and $25 a day for parking is a 'joke'! Also they take a 'charge' on your CC upon arrival for incidentals, and nearly 3wks after leaving not been refunded

First room we had we found a cockroach, second room we were given has an extreme water leak. Third room we were given we could hardly get the door to open and close. Everywhere we went it was very dirty and trash and dirty towels left all over the property. The only kid pool our two year old could swim in was reserved for private event. When booking we were not advised of the additional $55 per day resort fee which was very unappreciated. Kitchen had a TON of little bugs all over which made it feel like the entire room was full of bugs.

Beautiful property! Friendly and helpful staff. We had a relaxing and enjoyable stay.

Clean very , good , beach great

Great location and amazing staff.