Jhotel Tokyo GEO

Nothing I have been travelling internationally for 25 years and this was by far the worst experience I had. After more than 12 hours of flight from Riyadh to Tokyo, I landed around 1am and reach hotel around 2:30am. Although my room booking was till checkout time of around 11am and still more than 8 hours were left for me to sleep in the room, the receptionist told me that since I did not reach the hotel before mid-night, I could not check in. I offered to book another room so I could sleep but this was also told to be impossible as per their policy. I was not even allowed to use their wifi for 5 minutes to book an alternative hotel. Hence, I was made to walk at 2:30am in the streets looking for a hotel with available room. Pathetic customer service, no sense of hospitality, would not recommend any one to use this hotel

The bed was firm but comfortable. It was the biggest double bed I've seen in Tokyo city. Full open window compared to some of the more compact places seen in shinjuku. The hidden costs. I was given notice of extended check out for an additional 3300¥, I wasn't told that was the price per hour. I was 5 minutes over that, and got charged an additional 3300¥. I questioned it and they said "if you don't pay we have to call the police". No hospitality or customer service in terms of discussion or anything. Just plainly - pay up or we call the police. I stayed in a more premium hotel in kyoto and they charged 1000¥ for extra time in the room and that was for three hours including a courtesy call to indicate that the time was almost up.

Very good

small, but exactly what I needed for a night’s stay. good value. Close to Tokyo Station.

Perfect location to stay on last night of trip to Tokyo. Room is compact but very nice!! Staff were kind and helpful.

Bad

Poor

Disappointing

Superb

The staff were as accommodating as they could be towards foreigners. Location was also decent but there are plenty of other places with similar distance from stations and food. The check in time was 5pm where most places do 3pm (very inconvenient), and didn’t bother to check if the room was ready or not. Hotel was not willing to hold bags after check out time (10am), all other places we previously stayed at had. Rooms are smaller than the advertised photos lead you to believe, so if you are travelling with any form of suitcase in a party of 2+ the room becomes very tight very quickly. The washing machine was good but the dryers do not do their job very well. Even with smaller garments (t-shirts, socks, underwear ect) you have to put the cycle through at least 3 times (gave up after the third drying cycle and let hang in room). Overall, the cons aren’t a deal breaker but for the same price you can go elsewhere for better service, room size, quality of stay, utilities etc. For smaller one or two night stays with minimal luggage this place would be rated better.

location and cleanliness hotel near to main road. Quite noisy.

Exceptional

Superb

Very friendly and helpful service at check in. I can’t think of anything I didn’t like.

the room was clean and comfortable nor able to take more than a cup of water a day from the machine

the location is very close to metro station. 1. only one or two stuff can understand English, it’s difficult to communicate. 2. You must “go out” before 10 for room cleaning. and you can’t go back to your own room before 5 pm, not even just put shopping bags! If you go out after 10, there will no one clean up the trash can or change towels, you need to do these things on your own! 3. the lobby is close from 10am to 5 pm, if you need a cup of coffee, you have to sit at a tiny couch without table. 4. Wi-Fi sucks…… I had a very unpleasant experience in this hotel, and I hope booking. com can help this hotel listing all the rules, so that everyone will have the right choice.

Passable