Extended Stay America Suites Los Angeles Torrance Harborgate

Absolutely disgusting hotel. Our room was dirty and hair in the bed. The property has NO ice machine. And only one entrance worked. The whole bathroom looked like it hadn’t been cleaned and when I called down no one answers. I walked to the front desk and no was was there. There was only one towel in the room and no hand towels

I like the kitchenette convenience. Unfortunately some of the front desk staff were unhelpful and rude. Getting bare minimum towels was an inconvenience as well as taking the soiled ones down to the front desk to get fresh ones. Also there was only one bellhop available to guest was difficult. With it being an extended stay I would’ve hoped for at least 2. Having to make multiple trips to bring my things 3 flights up was very hard.

Extremely comfortable and quiet great customer service always polite and helpful

Overall it was okay except that the day we checked in hallways a really strong smell of weed.

Great

It was close to family and party venue. I like that I had a small kitchen to cook.

Exceptional

Bad

I purchased a night at this property via Expedia App at 11pm coz I was driving late, for sure I was coming in after midnight. When I arrived at the property almost 2am, the front desk didn’t honor my booking although it’s been paid for. His reason was it’s a no show coz I didn’t request late check-in. I made the purchased after 11pm, isn’t that an obvious reason that I’m coming late! I had to pay again just to get a room. I called Expedia to help me with the situation but the wait is more than 90 minutes at 2am so I ended up paying again for a room, which is actually already morning, it won’t even be for a night anymore, it will be just for about 5 hours coz I need to be up early anyway. So the following day I called again but the wait is forever so I just chat. With all the back n forth, to make it short, this property doesn’t want to do a refund on my first booking and Expedia can’t do anything about it. So this is the last time I will be using Expedia and this property. If they can’t give us comfort then they should not be in this industry of hospitality. Let this be a warning for the rest.

Breakfast was a waste of time. I left and ate at a restaurant. The couple next door in Room# 231 was arguing, yelling, slamming doors, belittling each other, for hours at a time. The gentleman staying in Room# 233 was awakened and standing at the door of Room# 231 knocking and telling them to stop the noise. We eventually went downstairs to the Front Desk and reported this incident. A employee returned with us to check on Room# 231, and another argument/fight was taking place on the same floor down the hall.

Poor

Good

Superb

This place is severely understaffed and can’t get to all of the duties. There was a spill on the floor before I checked in, they said maintenance would have to get it out of the carpet, I stayed 10 days and no one came to clean the red sticky matter on the floor. The staff had an excuse for everything like the refrigerator leaks when you turn it up. I never touched the temperature on the refrigerator. They gave me a towel to put on the floor to catch the water. I had to have my room key (card) replaced whenever I left the room and they blamed it on me. They said it’s your fault because you keep your card close to your phone out you’re keeping your card too close to your debit and credit cards. The staff Mohammad was rude and confrontational. He told me he could tell by looking in my face that I was upset and it didn’t matter that it was there mistake and just be happy everyday and not to show him frustration. This was after 5 days of having my key card replaced 2 to 3 times a day.

Superb

Water wouldn’t get hot. Room was dirty. Kid at the front desk was beyond unhelpful came here for work so didn’t have time to be dealing with the front desk. Had to ask for basic amenities. Sketchy people in and out of hotel. Not coming here again

Bad experience Bad experience about everthing from the building to the rooms and the staffs

Exceptional

Dante’s nine concentric circles of hell, if personified, becomes Extended stay America. The place is filth, sheets not changed, pillow cases with previous guests hair stead on it, the carpets stink like a dead buffalo and the room screams of need for a clean. The trash room is kept open and smells, the parking is the only good thing. It’s free and safe.

Staff is very nice, parking sucks if you arent in early, rooms are clean the most chaos comes from the other guest being nasty leaving or dropping trash. Security at night! So thats a plus, and if you arent down for breakfast early you wont get any but overall if you need a few nights its not so bad