Taio Tulum

The facility is so far from everything.. there is no restaurant or markets near

The customer service was amazing! The hotel was beautiful! It was all amazing.

Interior and the view into jungle Far from the downtown or a beach. Restaurant works only tik 16:00pm from 8:30am

The hospitality is amazing. Restaurant/Bar closed too early.

This place was amazing!! We absolutely loved it!

A beautiful, low-key relaxation vibe Abysmal surrounding roads/streets. Property bikes were poor quality and not enough to go around. The on-site restaurant closes at 3:30. plunge pool is shin-level, more like a toe-dipping pool.

Nothing because we refuse to stay :( The front desk guy was extremely rude and full of lies. He urged us on WhatsApp to pay online in advance because they don’t accept credit card and the hotel has no signal. When we arrived he wasn’t able to charge us online, and claimed that “I’m not teaching you how to use your phone”, “This is Booking’s problem, not my problem”, “We are not in New York”. He was condescending to us the whole time while we tried to figure out how to pay through booking. Avoid this place at all cost. Also the location was horrible, the restaurant in the hotel closes at 3pm.

Good

One of the most interesting hotels I’ve ever seen A bit nothing to do when raining, facilities not usable during that time as well

Exceptional

Beautiful hotel in the jungle, hotel offers bikes to cycle around as it’s quite remote which was a nice touch. On site restaurant where we ate breakfast. Beautiful rooms which were very well equipped. Kind staff also Be aware of the location when booking, taxi to central Tulum is about 400-500 MXN, or a bit more expensive down to the beach. But it was exactly what we were looking for

Property was beautifully done with a great variety of spaces and pools and sitting areas and nice dining facilities. Roads to property were absolutely terrible, dirt with big potholes and difficult to traverse. It took about 10 minutes just to get off those roads onto paved roads to have good access to the town. In addition the shower was over the bathtub with no enclosure and water splashed all over the floor and was very uncomfortable. The sink was fed by a concrete trough that also caused water to splash all over you and the floor as you were using the sink.

Superb

The condition of the roads around the property is absolutely abysmal. The roads are absolutely broken and there is construction going on almost all throughout the day. The fact that the location is away from the city center and in the middle of dense greenery / jungle makes it even worse, because you have no way of navigating safely to the city center without calling a taxi. Even driving a rental car is dangerous because there are potholes, jagged rocks, broken down trees everywhere. The location alone makes this place not worth it one bit.

Amazing concept for a hotel. Loved the nest for the morning sun. Every detail thought about including bug spray which was definitely needed! A very bumpy road to get there. Staff were friendly enough, but challenged us at the pool as if we weren’t staying there.

Infrastructure, pools Location

The pool is nice and the smaller heated pool was great to chill in. The rooms are spacious and the one dish we managed to order at the bar was nice. Marco was very accommodating. The open shower with no curtains made a mess all the time and half the room felt like a swamp. The bar had unclear opening times depending on whom you asked. The staff at the reception didn’t make any extra effort.

The road to the hotel, not paved.

Very good

The bath is next to the bed, so everything is always wet.