Tubo Tulum Hostel - Unique Stay

Really nice room with strong A/C. The common areas were really nice and kitchen well equipped. It was nice that they have complimentary coffee and toast in the morning. Everyone that worked there was really kind and helpful.

Very friendly staff! They were exceptionally helpful with recommendations. Unique rooms. It was nice to have some privacy with hostel prices. The location was great for accessing so many things. It's a small hostel but all other guests were friendly and happy to chat in the common spaces. Mosquitoes!!! So many it was uncomfortable to hang out outside of the tube. The mosquitoes were many in the bathrooms making showers a hasty affair. And facilities were a bit more run down than the photos on the website.

The service was just unacceptable. We booked through Booking.com and were surprised to be asked to pay additional fees upon arrival that were not clearly disclosed in the listing. When we politely asked what the fees were for and why they had to be paid in cash, the receptionist could not provide an explanation beyond repeatedly saying, "It's not my rules." Asking reasonable questions about unexpected charges seemed to irritate her, and her attitude quickly became aggressive and confrontational. Instead of addressing our concerns, she told us to leave if we did not want to pay. The issue was not the amount of the fee but the lack of transparency and the way we were treated for simply asking questions The front lady for confrontational, rude, and very hard to get information from. As soon as we had questions about extra fees that weren’t mentioned during reservations - she became aggressive and basically told us that she doesn’t allow us to stay there. I would like Booking.com take this action into consideration.

Staff was super friendly with great suggestions Tube floor took some adjusting too, but not bad at all!! AC was wonderful.

Super nice staff and great location.

Amazing place! It’s a little jungle sanctuary. The owner is very thoughtful about the environment and animals. Richie helped us to navigate in Tulum and also for next travels.

The hostel is actually OK, I would have given it a higher score, but... ...but the owner is so rude, even offensive. She communicated with us quite aggressively about minor things. I can not believe that a hostel owner can do that to her guests.

Everything the energy was so peaceful it was so clean. Happy staff, I will return. Nothing

The tubes are thin so you can easily hear people outside when they pass by. We didn't mind it.

Very unique To many cats. Didn’t bother me. Other guests complained

A few more padded seats would have been nice.

The tubes were cute but hard to stand up and navigate your bags in.

The breakfast can improve by having fresh fruit and good coffee.

Richie its the best person! And also the vibe its amazing, good for digital nomads that I want a little peace to work

Turbo Tulum was the best! Ritchie, Joel, and Yvonne were all very helpful with friendly, practical advice for food, activities, and transportation. My room was so clean, comfortable, and cozy! I recommend the partial day trip to the underground cenote, which they sell admission for — amazing underwater views of the caves, and reasonably priced. Easy to walk to El Jaguar Park beach (about 30 minutes to park entry) or catch transportation. Biria restaurant just a small walk away had good food. Nothing. Everything was great!

A lot of thought went into the design of the tubes. All the things a person might need were there: air conditioning, storage space, hooks, lights, outlets for charging. The greater space had a nice garden with seating, cooking and meeting space. The staff were helpful and friendly.

Affordable and a good location. Also, very clean! The room is literally a bed, nothing more, you can barely stand inside the room.

Everything other was PERFECT

Pros - Private rooms for a very economical price - Very clean - Good air conditioning, adjustable temperature - Beautiful grounds - Well-maintained communal space - A big supermarket within a 5 min walk - Super friendly staff - Next to a busy road with trucks and buses, very noisy diring the day. - A bit far from Tulum center and bus terminal, 15-20 min walk. As a side note, there is no public transportation, no Uber/Didi, and taxis are a mafia with exorbitant prices (not the fault of the hostel obv) - A single cloth for cleaning up in the kitchen that get yucky as the day progresses and no paper towels (I asked) - The floor inside the tubes/rooms is concave with no flat surface to stand on. It would be nice if it was fixed because the tubes in the common area do have a flat floor.

Shared bathroom is only downside--had to cook own breakfast that was included