Aloft Tulum
About Aloft Tulum
The upscale Aloft Tulum hotel, located in Tulum's Zama district, is just a short walk from Tulum National Park and a quick drive from Gran Cenote. Enjoy two outdoor swimming pools, a 24-hour fitness center, and bicycle rentals. The 140 individually furnished guest rooms feature minibars, LCD televisions, pillowtop beds with premium bedding, and private bathrooms with rainfall showerheads. Stay connected with complimentary Wi-Fi. Choose from two restaurants and a coffee shop/cafe, including the W XYZ Restaurant, or relax at the poolside bar or one of two other bars/lounges. Full breakfasts are available for a fee. Additional amenities include a 24-hour business center, complimentary wired internet access, and concierge services. The hotel also offers 2170 square feet of event space.
Amenities
- Wi-Fi
- On-site parking
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- Pool
- Pet friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
- EV charging
Reviews
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Good, clean rooms. Convenient location for exploring Tulum. One day there was a shortage of towels, which was inconvenient. However, overall good for a short stay.
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Thank you everything was great .
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On arrival the front desk staff checked us into the wrong room, leading us to walk into another persons space. No apologies were given just a whoops and a new card. Elevators don’t work half the time and when it does only one will get you to the floor with rooms. Front desk staff not friendly or accommodating. Tried to charge us 200 pesos in exchange for 4 quarters for laundry. No amenities in room, shampoo and conditioner empty and never filled. No condiments with coffee in room. Overall just not great!
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Busy for what ? It's breakfast .
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I booked this hotel because it was supposed to have airport transport. It did not. I was also offered a promotion online but was told it was not available.
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Very clean and trendy hotel with a beautiful rooftop deck and infinity pool. The staff are friendly and the location is quite walkable. The one con is that the doors don’t seem to block out the sound that well
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Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
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Checkin was slow. Dinner was great quality but few lunch options and pitifully few room service options. Room service also took 60 to 90 minutes. Pools are numerous but most were a bit crowded. Cocktails were generally not good, though some mocktails were tasty. Checkin and checkout were slow. Not an abundance of amenities or activities during the day
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We loved staying at Aloft Tulum. Great hotel, wonderful, rooftop pool, and within walking distance to everything we wanted to do. I would not recommend setting up your airport shuttle through them though. They didn’t show up for our ride to come home and we had to call a taxi at 4 AM.
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Good customer service
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Safe and clean. Close to the city center and beach road. Would stay here again
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The staff super nice and the location is great.
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Aloft Tulum is located in the middle of downtown. It is a well kept and clean hotel with modern design and amenities. There is a beautiful view on the rooftop that contain a swimming pool and a restaurant. Near the hotel are convenience stores and small stores. Front staff is very helpful and accommodating, especially Jorge who helped us with transportation to the airport.
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Un hotel muy cómodo y lindo. El servicio del personal muy bueno y son muy amables
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Attentive and helpful
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I didn’t like the shower in the opening, I prefer close door with toilet in bathroom. But the the decor was fabulous.
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My second stay at Aloft Tulum, will stay again!
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Great place to stay overall.
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Very nice hotel. Very clean , the breakfast buffet was delicious.Very friendly and accommodating staff. I would recommend it.
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-Oferta de comida muy mala en el restaurante -Atencion del servicio de bar terriblemente mala
