Hotel Indigo Tuscaloosa Downtown by IHG

Very nice accommodations. Close to campus. The rooftop restaurant had good food and drinks. Could have used a second person at the front desk. Will come back.

Rooms were large and updated. Very clean. Bed was so comfortable as were the pillows. The staff is so friendly and helpful - The rooftop bar is very nice (though could use a little more shade). Lots of parking (just don't park in the front lot, its not theirs) I plan to stay there again each time I come to visit my child at U of Alabama. Highly recommend.

Superb

Close to amphitheater and very clean! The property was good.

My second stay in the last month. On both occasions the card reader at the front desk was not working. That is very annoying, comment from front desk clerk was “ Our card reader has been giving us trouble “. You would think that problem would be solved in between visits. Also on both visits, the first room I sent to the A/C was not working. Actually on the first visit I was on my third room before I was given a room that A/C worked, this time it was the second. I like the location and bar and restaurant but these other issues are very annoying!!

great rooms

Beautiful property, great location and nice roof too and views of riverfront. Excellent spot

Would stay here again

It was a great location, though it was a little loud because of the traffic. Thank you for honoring the Government/Military Rate.

A/C was not working in the first THREE rooms I was placed in.

Great location, helpful staff, clean room and convenient parking.

Exceptional

Although the staff was great and location very cool I will not stay there again as their rooms are very “moldy/old” smelling. I don’t have allergies but those who do would never be able to stay in those rooms. I had a difficult night sleeping because of the smell and whatever they use to spray in the rooms to make them smell good was very sweet smelling and not appealing. Our bathroom barn door was very difficult to open and close also. The toilets and sinks had very low water pressure but the shower was good so that was a plus!

Staff onsite are incredibly helpful.

Exceptional

Exceptional

The front desk staff are beyond incompetent, unfriendly and not helpful

Hotel was very nice. Went for a concert at the amphitheater and it is a very short walk from the hotel. Hotel also had security checking parking passes so those not staying at the hotel couldn’t park (which also meant those of us staying actually had parking). Roof top restaurant was great, food and drinks were delicious. Will definitely stay again.

The staff were nice enough. Our room was very clean. But our first night our air conditioner rattled and kept me up all night. The next morning we let them know about it, they had someone come look at it after we left. When we arrived back our room was 78 degrees and they had it set on 67. We told them the air was now quiet but it wasn’t working. The maintenance man came back and he changed out the entire AC unit and we left again. When we got back around 10:30 that night it was still 78 degrees and we told them so they switched our rooms. They were very nice to switch our rooms but didn’t offer anything for all the inconvenience and trouble. It’s not a cheap hotel so I was pretty underwhelmed with service.

Friendly staff, great location, and a quiet room.