DoubleTree by Hilton Hotel Vancouver

Conner is a top notch customer service agent he knows his job and is helpful to his customers very friendly and professional

Staff were cordial and helpful. Construction mess

Very good

Room and staff were excellent. The hotel is undergoing renovation, so there is a bit of construction mess. However, it never inhibited movement or services.

Helpful staff, we had a late flight arrival from weather delays and made sure the reservation was held for us after hours.

The hotel is under renovations. Didn’t get to explore the hotel much as we were just there for 1 night. The ac was quick to pickup and much better than we’ve experienced. The room we got, 2 beds plus king, was very roomy and nicely updated. Located in a nice and safe location.

Close to where i needed to be. They are in a total remodel so everything was not perfect, but it worked. Parking is limited and had to fine because of construction, that was the biggest problem

They were undergoing renovations at the time of our stay, rooms were fantastic and staff was friendly and helpful!

No comment

There was not complimentary breakfast

Front desk woman working Friday and Saturday and Sunday. Was extremely lazy. Would do the absolute minimum and had zero effort in supporting or accommodating guests. Did not follow up or follow through with statements she made. Felt like she was making up answers because she simply forgot what she said she was going to do earlier.

Dates got changed at checkout and hotel was unwilling to change dates back or refund

Good

Terrible experience. Hotel was under remodel, which is fine. I've stayed many nights in hotels under remodel. However, our room had NO curtains. Further, the room was full.of construction dust. I complained to the front desk. Reply was disappointing.

Remodel in progress. Elevator is down. Debris everywhere

After the disastrous booking at Days Inn, staff was kind and helpful. Although under maintenance/ remodel the place was clean and I could swim!

Superb

The entire hotel is not just under a minor renovation it is a full renovation with black mold exposed. The entire lounge area is unusable. The hot tub not working, elevator not working. Trash cans everywhere. This hotel should not be operating and it certainly should not be charging what it is under these conditions. HORRIBLE conditions!!

Hotel under construction and in complete disarray. Just crazy this wasn't listed anywhere and there was dust and loud noises. We would have stayed elsewhere. Elevator out of service. Staff tells me it's been two years under construction and no elevator. Just astounding this wasn't disclosed prior to travel. These photos are highly inaccurate.

The hotel is under construction