Albergo Basilea

No breakfast

We noticed an unpleasant odor in the room when we arrived. The hotel staff night shift did not speak english so we had to use a translator app to communicate. We asked for a different room but was offered air freshener. Additionally the noise isolation was not good and we were woken up early by a noisy room neighbor taking a bath in their bathtub.

It was a great location, not too crowded area but close enough to walk or take a ferry to pretty much anywhere. The staff quickly accommodated our requests for extra pillows, towels, and blankets when needed. Check-in and check-out processes were super easy and quick. The room said it came with 3 single beds and air conditioning, but it did not. We arrived to find a queen bed and a couch bed instead. The AC in our room wasn't turning on, so we asked a staff member for help, but after coming in and trying to get it to work, he told us it was broken. When we brought this up at check-out to request compensation for a lack of expected facilities, the other staff member told us the AC was in fact working (without providing proof) and denied compensation even after we shared our experience with his colleague. Additionally, we were charged an extra 65€ to have an extra friend stay with us for one of the two nights we were there, despite not needing any extra help from the Inn. They said it was policy but I had read through the policies on the website beforehand and it was not there. 65€ was also very steep for one night since it was already a quarter of the total cost for 2 nights in the room.

Nothing except location Despite the room being available as shown, we were denied a change. The room lacked basic toiletries and tissues, and the mattress was shockingly old, stained, and uncomfortable—probably older than the building itself.

Nothing; all good.

It was a good location hard to find if you’re going at night and if you don’t have Internet, you’re totally screwed. They don’t answer the phone and when they finally did they hang up the phone while you’re stranded and you don’t know where you are thank God there was someone standing along the way that knew the place and lead us to the place When we got to the property, the host was horrible first, he stressed us because he said we had to have cash for the test he realized we didn’t. It was midnight so then he was OK with credit card. We had no AC The host didn’t want to give us a room with AC. He said everything was booked then he also said that the AC wasn’t working in the whole level when I threaten them to ask people, and I also threatened to write a bad review for being very unreasonable by not wanting to change the room when we had no AC and he was really hot. He finally changed the room, but I had to have a big fight with him so prepare for that. They’re not willing to do anything unless you make a big fight such it’s crazy he was able to take care of us without any of the inconvenience, but he made sure to make it a inconvenient as possible

Great location. Convenient from the train station. The room furnishings are dated and despite the sheets being clean the bed comforters were old and worn and one towel had a rust colored stain.

Excellent, hotel and excellent reservation staff with friendly and sincere cooperation, especially Alexander and her colleague.

Very convenient location, 24 hour helpful staff, spotless room and bathroom. Quiet location, will definitely stay again. Nothing.

Andrea and the other receptionist were helpful, friendly, professional, and sweet. The air conditioner in our room made a constant rhythmic noise. We had to turn it off in order to sleep. Andrea offered us a fan and promised it was going to be looked at in the morning .

Location was great and showers were good, and one of our rooms had working air conditioning that was good for the downstairs of our room with a loft versus up the stairs limited ac which required staff to come assist with getting it to turn on properly. Luckily we had a fan to move air around. We had a triple room that had a loft (unexpected) with stairs versus 3 beds on one floor. no where to sit except on the beds . One of our room the double had no good ac and there was no other room to change too, 2 staff members tried to tell us that is would work after that came in to check and finally offered a fan to have air movement in room which was so hot already and temps in the Venice were over 90degrees our two days there so ac was necessary for any comfortable sleeping.

Friendly staff that let us check in early.

It’s about a half hour walk from Piazza San Marco — this was fine with me personally because it made the area nice and quiet; however, this could be challenging for those who have trouble navigating and want to be close to the main attractions. Bed was a bit too firm.

I really enjoyed my stay. The staff was very friendly and remembered who we were throughout our visit, which made us feel welcome. I also appreciated being able to leave our key with them when we went out. The bathroom was updated and very clean, and the room itself was spotless and well-maintained. The location was great in a quiet and safe area, just 10 minutes from the train station and a 20-minute walk to St. Mark’s Basilica, with a grocery store less than a minute away. Overall, the cleanliness and excellent customer service made for a great experience. The TV only had Italian channels, which made it a bit limited for entertainment. I also wish there had been more storage space for clothes, as it was a little tight for unpacking and staying organized. However, still a fantastic location.

Staff were very nice and welcoming.

Perfect location for access to train station. Little bit far to main center to walk confusing getting there at first

Not bad Not clean

Really friendly and helpful staff. Check in went really smooth and the guys at the reception were respectful, helpful, funny and pleasant to interact with. Spacious room with a big bed and a bunch of storage room. Nice and clean bathroom with a lot of space. The room was quiet with a pretty view. Nothing to say really.

They were very rude. It was awful.

Clean!! Great staff—super nice!! Great location!