Holiday Inn Express Hotel & Suites Rochester - Victor by IHG

I liked the location.... building and rooms very clean I had picked this hotel because of the indoor pool...however the pool water was hazy and by the time we left the pool was closed

Frank was amazing to my family

Clean room and easy parking for any sized cars . Breakfast was decent . Safe area .

Breakfast was good, they had a good selection . 1st room we were in the room darkening shade did not work and the air conditioner was noisy. We transferred to another room and the door to enter the room was very, very hard to open and close, key card did not always work and the refrigerator stopped working and we had to throw out the food we had. Not sure if we would stay there again as the place does need up dates.

Tried to call down to the front desk and the phone wouldn’t work at all so told the front desk and she shrugged it off

Good for families. Located near highway and food places. Maintained well.

The AC is either too loud when it is working or the room is too hot.

everything was great!

Breakfast choice limited.

Responsive and friendly staff. When I questioned the color of the hot tub, they tested it and closed it until further treatment could be done.

Exceptional

We love a holiday inn Express and this was no different, great breakfast and clean as always.

Breakfast was fine. The room smelled like dog.

Superb

When we arrived they were overbooked so they did not have the room we reserved so they upgraded the bedroom to King suite. The pull out bed was a bit gross when we unfolded it there was two pellets of what looked like dog food on the centre of the bed. They also brought us pillows with no pillow cases. The only good thing was the person was quick to respond to providing us with the items. Kids like the hot tub/pool. Breakfast is really basic. Disappointed by the selection. Otherwise area is safe and close to shops and restaurants.

Spigot had to be fixed before we could get a shower. Employee took care of it in a timely manner but this is something that could have been avoided by an attentive employee on cleaning duty.

Door to room 261 barely open and closed. Blind was defective and inoperable as was recognized in note. Bathroom was insufficiently cleaned with black hair on floor.

Staff helpful. Clean and good location

Clean, dependable Option for join define room, difficult for large family

The staff were very friendly and helpful. The breakfast exceeded expectations. Coffee quality was quite good. The rooms were spacious and had plenty of amenities. The floors in our room did not look that clean. The room needs a deep cleaning once in a while. I realize that there is a shortage of cleaning staff so they have to rush through their cleaning. I’m sure that they are doing the best they can. I hope IHG can provide more support to housecleaning staff and do quarterly deep cleaning (baseboards, windowsills, HVAC units).