El Pozzo Hotel Campestre

Good location, has everything you need for a stay: comfortable room, good service, good parking, breakfast included.

Owners and staff Noise. There were three sources of noise 1. Dogs barking in room next to us 2. Dogs barking and crying in the backyard next door 3. Kids crying in rooms next to us

great staff very cozy place

Beautiful room with a view over the garden and room to park our car close to our room. Exceptional breakfast in the morning. Walking distance to the plaza.

The hotel is really pretty, good food and a place to relax.

Exceptional

Exceptionally clean, lovely balconies, and great outdoor space for breakfast. Dry charming.

As noted by others, the staff on site were very hospitable, helpful, and charming. The breakfast was above average for Colombia. The location is only a 15 min walk into the centre, which I find quite enjoyable. I had happily booked outside of town because I wanted a few nights rest with peace and quiet but be able to walk into town easily. Unfortunately it wasn't as restful as hoped. Neighbourhood dogs bark loudly and almost constantly (and I mean really loudly and constantly), to the extent that it’s difficult to relax and you are also repeatedly woken in the night. Note this has nothing to do with the property’s dogs, who are delightful. Also as mentioned by other reviewers, there are no proper curtains in the accommodation, only nets that let through 99% of light. I had to wear a mask (on top of the already inserted earplugs) in order to try to sleep to a sensible hour. Upon booking I was contacted via Whattsapp to be told that a 50% payment was expected via transfer, Credit card or Paypal, which would incur additional 5 or 7% charges. The Booking website VERY clearly states that no prepayment is needed and you pay cash at the accommodation. Whilst the hotel is advertised as a 3*, I didn't find the facilities matched this. There's no communal area to sit and relax, the shower was an attachment to the shower head that gave tepid water at best, and the sofa in the room had clearly been a favourite seating area for many dogs at some stage. Maybe I just had the worst room. Overall I will confess to having been disappointed. If visiting Villa de Leyva again (a beautiful town) I would choose somewhere else, despite the super friendly staff.

Everything! It was amazing

The shower runs hot water and sometimes gets very hot .

very nice place and clean, breakfast delicious

is very comfortable and is close from everything you need!!!

The house was really amazing, very cozy, very clean! I think it was overall great to be honest.

Everything!

The staff is multilingual (I heard Spanish, English and Portuguese). Mariana was very kind and helpful. She managed to get us additional pillows and was very helpful with my sister who was travelling with a baby. You need to pay using nequi or wire transfer to a Bancolombia account. I would have liked to pay via booking. We were notified a couple of days after booking that we needed to pay half of the price for the stay via nequi or Bancolombia. You better have a way to pay using one of these options otherwise your reservation is not maintained.

great location amazing service!

Exceptional

Superb

I felt really good at the El Pozzo hotel. For a start, both Camilo and Mariana are great hosts who go out of their way to make sure that the guests feel welcome and comfortable. They proactively gave me recommendations about Villa de Leyva, incl. specific people to contact for different services, and tried to accommodate every request. The hotel is almost in the countryside, so you hear birds chirping in the morning and it's quiet at night. However, it is walking distance from the town centre. My room had a comfortable bed and two balconies, one with a table and chairs. The only issue could be with the shower and the sink. I understand that central hot water is not common in Colombia, but for the price paid, I would have liked a better shower than the electric one here, and to wash my hands in warm water. However, this is only a minor blemish on an overall great experience.