Holiday Inn & Suites Virginia Beach North Beach by IHG

To make matters worse, Levi at the front desk was very rude and unprofessional when I tried to address the situation. After traveling and arriving at the scheduled check-in time, the long wait and poor customer service made the experience extremely frustrating and inconvenient. I expected much better service, professionalism, and organization.

The photos of this hotel online were amazing. Upon arrival, waiting for our room we went to The Whale restaurant to eat lunch. The food was alright but looking around, there were lots of dirty tables, and no-one to clean them. Finally we were able to check into our room (519), and the door was ajar/open. The entire time we stayed we had to shove the door closed and open. Our floor, whenever walking to the elevator it seemed like it was over 100 degrees. The pools looked very cool but they were dirty, not cleaned often enough

Ground floor suite was perfect for our family. We walked straight out onto the beach. Kids also loved the pools. We would definitely rebook this hotel.

On the positive side, the bed was very clean and comfortable. However, overall, the hotel needs significant updates and better maintenance. Will never go back to this property again The employees in the reception are vey nice people.

As far as hotels go, the property was decent. The renovations were done well. Still needs some more updating, (elevators especially). Staff was friendly. Checking in and checking out was easy. We had a leak in our room that was addressed in a timely manner. I would’ve preferred a discount over a breakfast voucher since they were booked and couldn’t give us a different room. But overall, we had a really nice stay.

Location is great. Bed was terrible and bathroom door was really hard to close.

Amenities were great! Location on the beach was perfect and had a trolley stop right outside. Coffee market was good. Square whale was good. Rooms were clean Elevators small and slow, hall ways besides ground floor were extremely hot, I asked for bedding to be changed twice due to it not being done. Asked to speak to a manager and was told “in a meeting”. Pool on last day was gross and multiple people complained . They finally closed the pool for cleaning after a few hours of complaints. Breakfast was gross. Pancakes were hockey pucks and I was overcharged. Staff there had no idea what was going on. Hotel from desk only refunded the over charge. Front desk staff didn’t seem to care much about any complaints. Porch door was extremely heavy. Many times no towels at pools. No effort by staff to accommodate complaints

Great customer service

Cleanliness of rooms and pools, stains on sheets and bed frame, balcony above our room falling apart.

Location Wasn’t very clean. Very expensive - almost $400. Elevators not big enough or fast enough. No towels in the rooms. Old old carpet in room.

Passable

Exceptional

The hotel was very nice and we enjoyed the amenities. My last night, I noticed a blood stain on the mattress cover and blood spots on the side of the bed near the head of the bed. Also the toilet in the room was broken.

The kids loved the pools! The restaurant/bar near the pool and the beach was great!

We loved the location, the amount of pools and the movie options. Our room was not ready at 4pm as noted on reservation. Parking fee was mentioned it would be reimbursed but when asked about it I got a “Booking.com should email the receipt”. We haven’t received anything yet. The bathroom door did not close properly. The renovated room pictures on the website didn’t reflect the room we got. Housekeeping didn’t come in to pick up old towels nor provide clean towels. My husband had to ask the front desk for more. The movie idea is great but maybe have someone make more than 1 batch. We went to grab popcorn and it was empty every-time.

Clean room. Helpful and friendly staff. Beautiful view from the balcony. Will absolutely stay here again!

Too expensive and poor management

Check-in was a nightmare. I have never in my life been to a hotel that my room was not ready at the 4:00 PM stated time. When I asked what is a reasonable expectation for it to be ready I was told they have no idea. They did offer to take off the $50 parking fee for my stay. But strangely, when I went to check out, they had not done that. Luckily, I caught it again and they did remove it. I ended up waiting an hour for my room to be ready. I know that’s not very long in the scheme of things but again I’ve never been to a hotel that the room wasn’t ready at the stated check-in time. And I sat in the lobby, watching other others who had waited even longer than I dealing with staff and tempers were flaring. I believe the problem is they have are short on housekeeping staff. I was there for a total of five nights and on day four asked that morning to have my room cleaned and it never was. We brought our own garbage bag and took towels from the front lobby. So as far as housekeeping, service services terrible. The great thing about this hotel is they have a nice size pool a good poolside café and it’s right on the beach. But don’t go looking for any extras or much customer service.

The room was very nice and seemed pretty clean. The problem was the hotel was very hot and even our room didn’t get to a comfortable temperature even after request for help multiple times. Trying to get ahold of a staff member was nearly impossible. Getting extra pillows took 2 days and multiple requests. A family member also stayed and her balcony door got stuck open and they took extremely long to address this as well (after multiple request). We were offered a free breakfast voucher to make up for the problems but it seems like they need to get it together.

Exceptional