Sheraton Virginia Beach Oceanfront Hotel

Throughout our trip, we dealt with constant disruptions: We barely slept at all. *Smoke Detector: Alarmed (started chirping) at 1:00 AM requiring a battery change. *Wi-Fi: Completely non-functional, and unable to fix, in our room. *Air Conditioner: Sounded like a jet engine, waking us every time it cycled on (approximately every 30-45 minutes). *Patio Door: Ground-floor sliding door to the pool stuck so badly it required massive effort to open or close; two maintenance calls failed to fix it. The real nightmare breakdown occurred at 2:15 AM on night three. While we were sound asleep, the heavy (~70 lb) wall-mounted headboard pulled free from the wall and crashed down on both of us. We had to lift this weight off of us in order to even call for help. It was completely unacceptable and dangerous, we were lucky to not have been injured much more severely. The night manager and security did provide us another room, but as we repacked at 3:00 AM, the heavy glass shower door derailed from its track and pinned my wife inside the shower as she was retrieving some shampoo. Security had to help her get free. Had the glass shattered, the outcome could have been catastrophic. This property suffers from extreme, unsafe maintenance neglect.

Overall our stay was nice. There was confusion over the type of room but I did live the beach access.

Great beach front hotel. The location was perfect for kids as it close to a playground on the beach and the boardwalk.

😝😝

Exceptional

More towels at pool. Upgraded furniture and more amenities in room.

Front reception desk was helpful. Hotel cleaning staff seemed like they were working hard. One nasty person providing morning coffees for money and getting upset when you had to seat yourself because no one was around was exhausting. Bad experience because of this staffer. Otherwise - it was fine.

👍

Rating: ⭐️⭐️⭐️⭐️⭐️

Everything was fine

Best memories 🌸

Bad

Had great time in this very well maintained hotel

Lo bueno es que está frente al mar , pero muy antiguo el hotel

Food in the restaurant within the hotel, curious staff, easy oceanfront and boardwalk access, pool layout Too cold in the rooms....Too small of a bathroom in our room

I booked oceanview and received no view.

Good

Superb

the bartender my first night it was her birthday she was so darn nice she had a partner that took our food order and she was amazing. the cleaning crew was on point the pool was dirty litter around the pool everything else was on point

Lacation The person at the desk charged me a 250 dollars for a incintals witch i never got back called them after the 3 to 5 business day wait and they told me it could be 30 days or more it was just shady I will not return here next year plus they never made pur bed every day just poorly run