citizenM Washington DC Capitol

Everything about our stay was fantastic.

Arrived to check in and there was one person at the “check in desk”, not very helpful. It was pretty much self service with not much help. I asked about checking out an hour later than the 11am checkout the next day, they said it would cost me $67 to do that, I declined. We got there early for an event we were attending in the city so we could eat dinner at the hotel before we left. The bartender informed us that the kitchen was closed and the ovens were not working because they had left them on too long, so we were unable to eat dinner there. There were only a total of 3 employees running the entire place between the restaurant and the the “check in” desk. We went up to our room for the first time and walked into a room so small and narrow. It was smaller than a master bedroom closet in a nice house. I have stayed in larger quarters in the basement of a cruise ship. The bed was against the window, so one could not stand up and look out of the window and when I had to get up to use the restroom, I had to crawl over my wife in the bed to get out. The pictures of the room for the online advertising were completely misleading. We spoke wit several other guests that we met at the hotel and they all had the same experience and felt the same. I am a Marriott rewards member and I have never had a more disappointing experience at a hotel. I will be using my Hilton Rewards in the future. I will never go back to the citizenM Marriott.

Staff were awesome, great location ! Nothing

Good

Ease of check in very friendly staff That when I booked didn’t realize there was no on site parking!

Great location and great value for money. The rooms are small but the space wasn't an issue when only using it on an evening to sleep as we were out all day sight seeing. Comfy and large beds. Being able to change the blind and light settings by an IPad was fab. The bathroom inc toilet was surrounded by frosted glass, so didn't feel very private

Very conviently located next to the L'Enfant metro station, which serves all of the relevant lines to the city center. Room was small but clean and comfy with a very techy setup (an ipad that can regulate lights, AC, the tv, etc). Lobby area with a lot of seating to comfortably work from the hotel after checkout. Would recommend! The basin being located outside the bathroom area was a bit inconvenient.

Exceptional

It was clean , funky and stylish - we loved the iPad control panel Should have tea/coffee making facilities in room - another chair in the room would help with two people staying

My daughter and I recently stayed at citizenM Washington DC Capitol for Faouzia's film noir tour, and it was the perfect base for our trip. We easily walked to and from Union Stage to our hotel which has a vibrant, trendy atmosphere and modern art that fit right into our cinematic weekend theme. The rooms are compact but highly efficient. We loved using the room's iPad to customize the lighting to create our own moody, atmospheric film settings after a long day of touring. The XL king bed was incredibly comfortable, and everything was spotlessly clean. The location is excellent—safe, highly walkable, and close to major transit options, which made getting to our tour stops seamless.

The staff were extremely friendly and helpful. The breakfast was worth the little extra. The property was very clean and the decor was eclectic in the best way.

Exceptional

The hotel is very cool, lots of art, you do have to do your own check in on a kiosk, which could be harder if you have a tough time with tech, but there is someone right there helping out we were able to breeze through it in minutes. Everything in the room is also controlled with an iPad so again if that is not something you’re into this probably isn’t the right fit but for us we found it very easy to use. We could make the lights, different colors, control the blinds, etc. We did not buy the breakfast, but we did have dinner at the sushi restaurant on the rooftop which was good and has a nice view, but it is a little bit expensive. The art and overall vibe was very cool. There’s lots to look at very colorful. It’s also close to the metro, museums and landmarks. The room is definitely small. It was just my husband and I each with just a backpack so it worked fine but I could definitely see with suitcases and more luggage that things could get pretty chaotic in there. The bathroom is also not very private. It’s sort of a glass box which is OK for my husband and I and we didn’t spend much time in the room. It was a very short trip but I know that’s not everyone’s favorite. I think for a longer stay it wouldn’t be as comfortable but for two nights it worked well.

I loved the style of it. The rooms were small but incredibly comfortable and had a lot of great details. The staff were friendly and helpful too. A bit pricey but a lot better than anything else in that area of D.C.

Superb

My teen was impressed with the “vibes and art”

Clean room. Super cool vibe and fun tech.

Very interesting hotel, kinda of oddball ish but a nice switch from the traditional type of hotel 5/5 loved it

I told the staff day after day the A/c didn’t work. The first night they moved me to another room and the A / C barely worked. So they brought me a fan that I had to use for the rest of the stay to sleep. About 4 hours a night. I was told they couldn’t do anything and the manager would follow up and nothing!!!! I slept on top of the bed in a pool of sweat and don’t get me started about the T v , when I asked for help to get the TV to work from the front desk she said she was coming to my room with security! Really, can’t fix a problem threatening a guest is the solution I quess . I truly don’t know why I w writing this review as I would never consider staying at a M hotel or Marriott even though this is my fy truly bad experience in over 50 stays! I would have regretted not get my My Marriott reward points, but that’s going to be a hard pass for me . Good fellow travelers and heed my warning or suffer the consequences like me 😉

Exceptional