Fairfield Inn & Suites by Marriott Washington, DC/Downtown

This hotel is close to most of the attractions but you still have to do a lot of walking. Alex helped us with the check in and his customer service skills were excellent. Some of the other front end staff need to work on smiling more while being at the front desk. all other staff and services were excellent. The city buses and tour buses stops are very close to this hotel. There are a lot of options to eat nearby and a walgreens as well within 2 blocks. excellent location.

The staff was very entertaining and fun to talk with. They definitely brightened your day. For breakfast I went to Starbucks since the food there wasn’t to my liking. Valet Parker’s were professional taking care with your vehicle. Walking distance to the monuments and museums

Good room- small, but normal for that area. Was very clean and staff was great- would def stay again.

Great place to stay.

Exceptional

This was the worst hotel I've ever stayed in; it was a nightmare. They assigned me room 823, which had a dehumidifier, but the container was full of water, the room was infested with mold, and there was a terrible strong smell. When I asked them about it, they lied and said it was routine maintenance, so they wanted to remove the dehumidifier immediately and gave me a $50 discount. Later, I discovered a lot of water under the laminate flooring, which almost made me slip and fall. I immediately called them again to confront them, and they finally agreed to a full refund because they couldn't find a room of the same size for me that night. However, when I checked out the next morning, they ‘ate’ their word and refused to give a full refund, only refund $50. The front desk lady was incredibly nasty and rude; the whole experience was unacceptable. I can't believe they would have such a terrible person at the front desk; it's ruined their reputation. The breakfast was also awful. The entire service team was terrible. I will never go back to that hotel again. If I could give it zero stars, I would give it zero stars imme.

Great location

I’d stay here on my next visit to the district.

Exceptional

They do not provide an invoice for prepaid online booking through Booking.com.

Disappointing

location good no early breakfast on saturday

Great location. The staff are lovely - very friendly and helpful.

This hotel is located near several restaurants, walking distance to the mall, a little farther to the White House, a free breakfast with a nice assortment of food to choose from. Very clean both in the lobby and good area as well as the room. And the staff were very pleasant to talk to. I highly recommend this hotel.

Perfect location and service

Excellent valet service, good continental breakfast Room was extremely humid. Water condensed on the floor to the point of small puddles.

The staffs were extremely helpful especially the reception staffs to the Valet parking team .

Breakfast options were great but it was a very crowded space. I should have taken my food to my room. The room was great, very quiet, the staff was great. Very nice, upbeat decor, lots of room. The gym location was a little out of the way-I would rather see more traffic in the hallways near the gym since it was deserted. I didn't feel comfortable using it by myself. The location of the hotel was great, though it would have been nice to be one block closer to the Metro. (I realize you can't do much about that!) But during the summer it's light out longer so walking the one block wasn't a problem. Having access to all the Metro lines, the National Gallery of American Art/Portraits and all those fantastic cafes and restaurants was great.

Good

Great hotel staff are friendly and helpful.