Holiday Inn Express Washington DC Downtown by IHG

👎

The check-in receptionist was incredibly customer-service oriented and very friendly, while also supportive and professional. The valet attendant was also very friendly, professional and helpful. Access for check-in if unloading a car is very difficult. Valet parking is excessively expensive!

Breakfast was so good!! Staff was very friendly and attentive!!

Excellent staff

Exceptional

Superb

Lots of breakfast to choose

Cons: 1. Room had an old but present odor of smoke, and maybe one of the worse views ever of AC compressors from the bottom floor of the courtyard. When we asked for a change we were told that it was sold out and that we should have asked for the change before we checked in (?!) I pointed out that one would not see a room to ask for a change before they checked in. Also it should be noted that this room was a step higher than what should be their basic room in that it had a sofa, There is also a huge number of the National Guard living in this hotel. (Not a pro or con, just limits rooms). 2. I had emailed the manager in advance to make sure we could valet our F150 and never got a response, this was disappointing. 3. Hotel lobby restrooms had no water when we arrived. 4. About 60% of the snacks were out of stock 5. Valet app (on super $$ parking) only worked 40% of the time. Overall I felt like this place was just ok, my son just moved across the street so I was hoping it would be a bit better since we will be down here often. I will be trying some other local places in the future.

Exceptional

Exceptional

Exceptional

Thanks

Very nice.

The valet service at arrival.

The hotel itself is nice... BE WARY OF THEIR VALET PARKING SERVICE!!! I paid extra for the parking thru Expedia and the hotel still charged me $80 for parking my car. Called the hotel twice and I am still waiting for the manager to call me back or get my refund.

Several breakfast options of carb or protein varieties. Coffee is the kind where beans grind on the spot, which is always better than average!

Good

Exceptional

Room was a bit small for the five of us. Staff were friendly. Parking was a hassle for me -- I had a parking package booked but whenever you want to get your car you need to request it through the phone. But if you do not have a US phone, you are screwed. So getting my car was a pain. The valet parking people were helpful though. There is a convenient Safeway store next to the hotel.

Parking situation sucks but that is D.C. from what I could tell.