SpringHill Suites Des Moines West

Bedding was soiled. I am assuming sheets had not been changed between guests. Big dirty spot was noted on the sheets. $50 credit was offered. Not enough to make a difference. Management says this is below their standard but won’t return phone calls or emails. Carpets filthy, stains everywhere. It smelled musty and old, like they needed to deep clean. Do not stay at this property. DIRTY, DIRTY, DIRTY!

I apparently made a poor assumption that booking a Marriott would be a nice atmosphere. The rooms were so dirty and poorly kept. There was a consistent layer of test over everything in the room, the sprinklers had dust and debris on them, the shower was covered in hair and dirt. There were even large crumbs on one of the beds. The room smelled like smoke. The room was very dark, dank, and was very warm despite having the air turned all the way cold. The whole room just felt generally unclean. The mattresses were so hard, I felt like I was sleeping on a box spring. While it was a reasonable price compared to over hotels in the area, it was definitely more than it was worth. I may as well have stayed at a Motel 6 for half the price.

Room was very clean, beds very comfortable and breakfast was solid everyday. Pool temp was perfect. This was our 3rd time staying here and we will be back.

Awesome

In general. A great place to stay. Bed was a little firmer than I’m used to.

All of that to stay, the gentleman at the front desk was above and beyond helpful. He was friendly, helpful, prompt and just a great dude. While the amenity itself was poor, he did a great job. Maybe he will find a better place to work.

Room was clean. Very good breakfast. Very nice staff.

First, the staff was absolutely amazing. They were helpful, understanding, friendly, and professional. That being said, I would NEVER stay at this hotel again. The bed was so old we could feel the springs and it was angled and NOT flat at all. There was hair all over the bathroom. The hall smelled like vomit. It felt more like an old motel than a nice hotel.

Exceptional

The breakfast was really good and the room was spacious!

Front desk staff when checking in were awesome. Very friendly guy. Property seemed a little aged, especially the pool area. Breakfast was par for the brand. One thing that was odd, housekeeping came in a took out trash and replaced towels, but didn’t make beds. Seemed a bit odd at the time. Overall, it gave us a place to stay and sleep while in town.

My friends and I stayed for a night. No wash clothes or towels in our room, and we called front desk, the tall gentleman with long black hair brought towels only stating “we only have towels.” And I asked how am I supposed to shower, he then shrugs and says “with your hands I guess.” TERRIBLE.

Well after getting moved on a 90+ degree day from a hotel that had air issues all day long and had JUST gotten it going and being told by the manager YOU need to check our website for changes um no I'm traveling i dont have time to check what about a courtesy call??? Springhill was a breath of fresh COLD air my room was cold when I got to it the lobby also was coland inviting

Hot tub was broken. There was a big was of hair in the pool along with a condom

I reported bathroom was not clean. I cleaned the commode

Good

Thanks

Rooms were dirty, the couch was disgusting, the air conditioner was working right. I won't come here ever again

Exceptional

Very good