Sonesta Simply Suites Des Moines

The room was decent, We were there for 2 weeks and our room never got cleaned! We were told that the rooms only get cleaned every 14 days! That was unacceptable! We cleaned our own room and emptied the garbage every other day. The trash receptacles at both ends of the hallway of our floor were always overflowing, The hallway and elevator were always dirty. Most of the staff was very nice and professional except one female. She was very rude and nasty! I would never recommend this place to anyone and I will never ever stay there again!

Our room was clean and the kitchen was reasonably well stocked with a toaster, pots, pans, silverware, and glasses. The standard sized refrigerator/freezer and the stovetop were both nice. Other limited small appliances were available from the front desk. The property's grills were in average condition. The grill utensils available from the desk were very good. The only actual food onsite was in the form of frozen sandwiches from a vending machine (which we ate the night we arrived as it was too late to go out to get other food) and they were actually decent, but a bit pricey. We had a suite with a separate bedroom and if we closed the door, the bedroom was miserably warm, so the air conditioning was less than great. The common areas on the property were not kept particularly clean and the same drips and dirt remained on the tile floors for days. If you want to wash some laundary, I would strongly recommend that you find an external laudary mat, as we paid $10 per load (a total of $30 for three), not just because of the cost of the loads (wash & dry), but because of the high "exchange rate" to use their app to operate the equipment. We purchased our own detergent at Walmart. There was plenty of parking around the building but the locks on the building entry doors were inconsistent and often would not open with the room keys. We had two small dogs, so we borrowed a broom a couple of times. Having one in each room would be better. The staff was pleasant & quite helpful,

The room was clean and the air and shower worked very well. The check in took a while we arrived late and no one was at the desk. The number we called didn't transfer to the on call person. They finally showed up and got us in.

I stayed for a week and had a very comfortable stay. Lots of restaurants and stores close by. Quick access to the interstate. Like at least one other has said, they need to get at least one ice machine real bad.

We had a terrible experience with this hotel. We showed up before check-in at 3. Said we couldn’t check-in yet which was fine. However we told them we would be back at 4 as we were going to the state fair. We got back at 4 and were told our rooms weren’t clean. We waited 30 minutes and then were told only one room was ready but they wouldn’t let us check into both rooms. Fine. We put everything in one room. Was told by the lady that we needed to call in around 7 to pre-check in for the other room because no one is at the front desk after 11 and we would lose our reservation. We called at 7 to pre-register. She then tells me when we get there she needs all our information again because it’s a separate reservation now. I told her that was fine but we wouldn’t be back until after midnight. She said that was fine. We show up at 1215 to finish checking in and going to ur room. There was no one at the front desk. We called the phone number for 45 minutes with no answer. There were 3 other guests waiting for their room too. The other 3 couples left. We waited because we had one room already. Finally just after 1 she comes running down the hall. No apology and was super rude. Said the phones must be broke and she will let management know. Overall a terrible experience.

One of the best places I have stayed at. Very clean, had a full size refrigerator, had a cooking stove, dishwasher and dishes! Would definitely recommend

Someone had thrown a rock at my car windshield. Now there's a crack to the windshield. I had an appointments and didn't get a police report.

The hotel was clean but I had an issue with the bath tub not draining properly since the day I checked in. It was not fixed before check out. The paint us peeling and the bathroom smelled like urine before I cleaned it. Bed was soft and cozy

Great place

We stayed a week and the staff was excellent. The room was spacious with a huge tv. I was able to setup my work station. The Ethernet couldn’t connect because the wall cover was too small but I was able to use WiFi. The kitchenette was very convenient. The only thing I didn’t like was the bathroom didn’t have a ventilation fan. I would definitely stay again.

The AC worked, but leaked water/condensation on the carpet below soaking it making it difficult getting to bed. You had to be very careful otherwise your feet/socks would get soaked.

No check in after 10 pm. Even if you prepared. Office no person there, phone not helping at All.

I would definitely stay here again. The hotel is convenient with access to shopping, food, and downtown and stadium!

room 216 has terrible smell and has a mold smell the floor was wet around the bad area from the air conditioning leking, witch is putting anyone in danger for being electrocuted, the sound from air conditioning extremely loud it was impossible to rest through the night. I did report and notify receptionist down stars but she was so hangover she didn't even care what I had to say.

Good

Didn’t use amenities so I gave it an okay rating. Room was clean and big. We only stayed one night but would be fine for longer stays with kitchen facilities. Bed was very comfy but sunk down in the middle so probably needs a new mattress. The public areas of the building could definitely have been cleaner.

The drapes and the room darkening curtain were too short for the windows and allowed lights from the parking lot to enter the room. The amount of light was equal to leaving on a lamp. It was difficult to get a good nights sleep.

Comfortable/staff friendliness

Our experience at this hotel was extremely disappointing. We booked a specific suite for 2 nights (2 adults and 2 teenagers) in advance, but when we arrived, we were told that the suite we had reserved was not available due to the AC having a leak. Instead, we were placed in 2 different suites without being given any notice ahead of time. To make matters worse, the replacement rooms had an AC leak as well, and the carpet was wet. This was completely unacceptable, especially after we had driven all the way from Austin, Texas and were expecting to arrive and have the room we had paid and planned for. We booked in advanced because our son competed at the Junior Olympics and all hotels were completely booked. We should have been notified about the room change and the condition of the replacement room before making such a long trip. After driving 13 hours, the last thing we expected was to arrive at a hotel and find that our reserved room was unavailable and that the rooms we were given had a water leak as well. Overall, this was a very disappointing experience. I hope management takes this seriously and improves communication with guests and the inspection and maintenance of rooms before assigning them to customers.

Great room