Sonesta Simply Suites Des Moines

The room was clean and the air conditioning worked great. I was able to get a good night sleep and I usually can't sleep good in an any hotel.

They need a large ice machine. The refrigerator ice machine very noisy and made 12-14 ice cubes over night. When you are in town for ballgames you need ice for coolers

The room was in run down shape. When we got to our room Friday night all we could smell was garbage from the overflowing can in the hallway. The doors were dirty, the couch was stained and the pull out bed was miserable. I felt the springs in my back and body all night. I’m only leaving a review like this because I want people to know. I would rate the room 4/10. The staff were helpful and the shower wasn’t bad.

The rooms seemed clean and well maintained ...staff was very friendly

Cons: Rooms need major updates and cleaning. Walls were dirty and beat up. Half of the wall outlets didn’t work. No extra bedding provided for the pullout sofa. Toilet seat was broken. The list goes on. Rooms needs LOTS of TLC.

Excellent accommodation. The rooms are big and the set up for some office space. Excellent stay.

Overall good stay

Spacious room, very clean and the staff was extremely helpful

Unfortunately, I was unable to stay at this location. There was visible water-damage and an overwhelming musty odor. On top of this, there were a variety of scented products that attempted to mask odor. I felt ill after just dropping my items into the room and decided not to expose myself any further, so I left my keys at the desk. Very kind and wonderful woman at the front desk when I checked in.

Wish it had a pool.

The bed had no box spring and was very uncomfortable!

The hotel smelled strongly of fresh paint throughout much of the property, and navigating the building was confusing. There were some signs directing guests to check-in, but additional signage and communication would have been helpful given the construction. The hotel is also pet friendly, which is great for travelers with pets. Unfortunately, we were located near rooms with dogs that barked throughout the night, making it difficult to get much sleep. I appreciate that renovations are sometimes necessary, but I would have liked more transparency before booking so I could make an informed decision. Once the updates are finished, I suspect this will be a much nicer place to stay.

Good

Very clean room in great condition

I

The room could use some minor updates: i.e. USB ports, horizontal grab bar inside the tub/shower, update worn straight back chair and repairing a “non-reclining” recliner. Price point was very attractive. We feel we got a bargain deal!

There were a couple hiccups during this stay but it was a value place so overlooked them. It certainly wasn’t cleaned well.. there were dark hairs in the bathroom. And the first room I had had a clogged toilet so I had to move. I had some sort of bug bites from being there, not bedbugs, but I don’t know what it was. I had itchy bug bites on my back. Not sure I will stay at these types of places again- there’s a mix of travelers and maybe some ghetto people who lost their lease. The 1st room I had had a fist punch in the bathroom door. Overall, it’s a value stay so you get what you get. The staff was friendly and helpful.

We arrived little earlier than 4 pm check in time. They didn't give the room even though the rooms were ready. We asked for a restroom to be used, they said it is under renovation and closed. Bathroom had no bar or hand soap at the basin. Shower had only hot water so we couldn't even take a shower. They said they will give $25 credit for shower not working but that never came. Even after messaging them for the credit, there was no response. Worst experience we had.

hotel was

Nice place to stay, very quiet and great price. Nice staff and rooms were nice. The handsoap was a nice touch I domt see even high end hotels having so that was appreciated. Good food options near by