Hilton Garden Inn Williamsburg

The room and overall experience was great. We appreciated the attentive staff the most.

The employees are the best

Good location and friendly staff. During my stay, the keypad/lock leading into my room stopped working twice. The first time, staff changed the batteries in the keypad, which resolved the issue and allowed me to remain in the same room. Unfortunately, the keypad failed again later during the same stay. The second time, I do appreciate that the staff allowed me to temporarily move into a room across the hall while the original keypad was being repaired. However, I was unable to access my belongings or change clothes during that time. I had already gotten wet earlier that evening, so being stuck in wet clothes for an extended period was a significant inconvenience. The delay also caused me to miss plans and activities I had scheduled for the evening. What makes this even more frustrating is that this is not the first visit where I’ve experienced this problem. The same keypad issue occurred during my previous stay as well, making this three separate lock failures across my last two visits. For something as basic as being able to reliably access my hotel room, that is extremely disappointing. The second room across the hall also had issues of its own, which only compounded the disappointment. Throughout the night, I was kept awake by a loud buzzing noise that appeared to be coming from the room or area beneath mine. It occurred approximately every eight minutes and lasted about 30 seconds each time. The thermostat in this second room was also not functioning properly. While the temperature issue was less disruptive for me personally, having additional problems in the room I was moved to after already dealing with repeated keypad failures made the overall experience even more frustrating. I do want to acknowledge that the staff made efforts to assist me. They addressed the first keypad failure by replacing the batteries, and after the second failure they provided access to another room while repairs were being made.

The bedside usb's didn't work, the bathroom door didn't shut all the way, the toilet only flushed properly 1 out of 4 times, and the side entrance keycard didn't work. Had to use the main entrance every time.

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Cleanliness No vending machines

Great service

Location to Williamsburg The staff was very unresponsive. We had issues with the toilet and staff seemed to not care about the problem

Incredible hotel! It was so bright and clean, I felt super comfortable there. The pool is really nice and I love that it stays open all day. The breakfast is delicious and every employee I encountered provided excellent service - especially Delphine working breakfast. I even enjoyed having snacks available for purchase in the lobby - & they were even priced well! I will definitely be staying here again if given the chance.

The hotel was clean. The staff was very attentive, and the breakfast was ready good.

The room was clean, the staff was very nice! But the bed was not super comfortable, it was a little hard! But all and all it was a nice room!

Alittle disappointed by being in Williamsburg, expected more of a “colonial” vibe of which there was none. Also, when did it become common to have to ASK for your room to be freshened. Door hanger saying no service needed which I would assume if did not hang would get service which we did not get. Parking was also an issue. Parked where said restaurant parking only and hoped wouldn’t be towed

The staff was very friendly and it was clean. The things that couldn't t be controlled by the staff but the owner need to be addressed. The air conditioning in the building doesnt work but the rooms stay cold. We had a stain on the wall and the ceiling and the bottom of the tub these are issues that the staff cant handle but the owner is responsible for.

As a Food and Beverage Director. In the 90s. This was discusting sobby bacon mixed in with the sausage. Our buffet actually had steam tables this was set up like a banquet. Pure shameful Stop ripping people off. They charged me 250 dollars saying it smelt like weed was in the room. My friend Frank is 80 years old with Asma. And can prove this is a total lie. And the video proves it.

Location Room was not properly checked and maintained. I could not open door to bathroom and had to unplug fridge due to noise. Had to change room. Reception staff young and inexperienced - seemingly unable to deal with issues.

We loved the location. Easy to drive to the attractions or walk to restaurants. The breakfast is excellent but at an additional cost and you won’t get a breakfast with made to order pancakes, French toast, omelette, and waffles like this at another restaurant for the price. All staff was friendly. We enjoyed our stay.

Passable

Pool and hot tub were green . Restruant wasnt open for dinner. I booked a king room and received 2 queen beds. When I returned to desk to complain I was told they didnt have any king rooms and gave me a breakfast voucher to accommodate for the error.

Friendly staff. Clean rooms Pool and hot tub were green . Restruant wasnt open for dinner. I booked a king room and received 2 queen beds. When I returned to desk to complain I was told they didnt have any king rooms and gave me a breakfast voucher to accommodate for the error.

Our bed squeaked. but the room and bathrooms were clean and great.