Kimpton De Witt Amsterdam by IHG

Staff attention and helpful attitude. They came to collect our luggage when we just arrived on the street from the taxi. The check in was really fast. The baby cot was cutely organised. The facilities were clean and well maintained. Can't think of anything really .

Pleasant

The room was reasonably clean and comfortable, equipped with functional air conditioning and tea/coffee facilities. While the physical room was perfectly fine for a short stay, I had a major issue with customer service. The day after checking in, I noticed an unauthorized charge of €238 on my card. When I raised this with reception, they admitted it was their mistake but were very casual about it, simply saying, "sorry it was our mistake," and stating the refund would take 3-5 days.There was no explanation for the error, no apology, and no offer of compensation (e.g., free breakfast) for the inconvenience. As I was only in Amsterdam for a few days, this tied up my spending money. I would advise other travellers to check their bank statements closely during their stay.

Exceptional

Exceptional

Exceptional

Very friendly and clean. Loved the afternoon social hour. Loved that it was so close to central station. Long walks to the shopping districts.

Exceptional

Superb

Pleasant

Superb

The location of the property is great, and most of the staff are friendly and welcoming. I was both satisfied and dissatisfied with my stay. I had booked an eight-night stay, which is quite a long period, so I believe the hotel should have paid closer attention to the service and coordination. I was traveling with my dog, and unfortunately, I experienced significant problems for three days. On one occasion, I had to contact reception four times just to have my room cleaned, and I was left waiting for more than an hour. When I spoke to reception, I was told that there were issues with the housekeeping department. However, ultimately, this is not something the guest should have to deal with. I believe it reflects weak coordination and management. There was also an important issue regarding my dog. I had specifically informed the staff that I did not want my room cleaned while I was away and my dog was inside. Despite this, and despite putting the “Do Not Disturb” sign on the door, my room was cleaned while I was out and my dog was inside. On another occasion, I was told that housekeeping normally finished by 11 a.m. I asked if my room could be cleaned by then, and I was told that this would be fine. However, my room was still not cleaned, and I eventually had to specify a different time slot myself. I shouldn’t have had to repeatedly deal with these kinds of issues while on holiday. To me, this indicates a lack of professionalism and proper management. I would also mention that I could sometimes hear noise coming from the floor above, so I believe the hotel’s sound insulation could be improved as well. To be fair, there were positive aspects. The location is very good, and most of the staff were extremely friendly and welcoming. However, a friendly smile alone is unfortunately not enough. Especially during a longer stay, these operational problems become much more significant. I believe the main issue is related to management and supervision.

The location. The hotel is near the train station and all major sites Breakfast at the hotel is very good The bathroom was not really clean. We found a HUGE hole in one of our towels. There is no closet , very unconfortable when staying a few days. The lightning is quite poor Also the paper bag in which our take away breakfast was put, tore long before we arrived at the train station. Very embarassing to have all the food spilled on the pavement! We paid for a 5 star hotel but were very disappointed

Staff was very welcoming and lovely will be passing on are stay to family and friends thank you so much for the stay. Many thanks Jack boden :)

Exceptional

Breakfast was great. Our server Maria was wonderful!!

Exceptional

Superb

Good location Poor WiFi, dark rooms

Average