Suburban Studios Arlington Heights – Elk Grove

The room was kinda ok. We needed a temporary place for a night and it was enough. The staff was helpful when we had issues and were great

30 minutes before checking in Staff called and left voicemail stating that my reservation is canceled due to a pipe burst. Tried calling back several of times. No one picked up. When I went to check in for my reservation. Informed the staff that I tried calling back several times and staff acted surprised. Staff stated they're not able to accommodate due to the pipe burst and unable to check in any other guest due to regulations and policy. For me to reach back out to Expedia regarding accommodation and refund. I was so frustrated. Ended up staying with my family in their room. But after couple hours, staff was checking in other guest. When I reached out to Expedia for the refund. Representative tried calling hotel and no one picking up. Had to go back to front desk to inform them that Expedia is reaching out for the refund. Had dogs barking constantly keeping family up.

This was by far the worst hotel experience I have ever encountered. There were people who stayed and seem like it was for short term stay. The hotel was not like the photos on line. The not staffed at all times. The fridge in the room wasnt cooling. The sink in the room was broken and they had fixed it with some wax or coat to keep it from breaking. When showering the water didnt drain. You would have to hold the draining switch until the water drained. I would definitely not book here again.

Exceptional

clean

Sketchy place old , people living in rooms not a hotel.

This property is fine. The common areas are clean and the staff were all kind, helpful, and professional. The room was dated and smelled musty / of smoke (when you enter this property, any seasoned traveler will recognize this is just a given for a hotel of this type and caliber); we self resolved this issue with a quick trip to Walmart for some Febreze and a plug-in air freshener. While the room was otherwise "clean", it was tired. There were visible stains on the curtains and headboards. The towel rack on in the bathroom was partially broken and the bathroom sink didn't drain well. On the positive, the bed linens were fresh and clean, as were the towels. Overall, we'd probably stay here again. This hotel is an excellent value for a multi-day stay, if you can get past what we've shared above. None of the conditions above were deal breakers for us, but they may be for you.

I was never allowed to even get to a room. I went through booking.com and I paid for my room there. When I got to the motel, I was told that they would not accept it because of 'missing' paperwork and there was a 'surprise' additional $50 surcharge that was not disclosed on the booking.com site.

Exceptional

Everything

O

Staff at the front desk were great! The accommodations they made for us when they didnt have our specific room plan available were extremely seamless, and I will absolutely be coming back!

Everything was good

Ok property

Not applicable I was never allowed to even get to a room. I went through booking.com and I paid for my room there. When I got to the motel, I was told that they would not accept it because of 'missing' paperwork and there was a 'surprise' additional $50 surcharge that was not disclosed on the booking.com site.

Nothing Everything

Clean room and bathroom. Excellent!! Rude front desk!!! 30-40 minutes waiting.

Exceptional

Superb

Very good