Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

Location Location Location Location

Location and super clean and private

Location and well taken care of. People were friendly and customer oriented. The prices are high compared to other similar locations in Bacalar. $300 pesos for a drink and food was also expensive. You need to review your prices to be more in tune with regular people, otherwise you might end up like Tulum!! Thanks

Very clean and very good quality of amenities! Fresh ingredients for food, balanced flavors, not too sweet not too salty, the presentation was also outstanding, very helpful staff :) Nothing

It’s a gorgeous lagoon and you can jump right in from the docks! Staff friendly, beds so comfy! One day they were fumigating the property and rooms and wanted everyone to be out of their rooms from 9:30-10:30 PM. They said the product had to be used at night which is fine but how about using it while people are at dinner and not when we are sleeping? We declined since we go to bed early and they made an exception for us, but that was just super late to ask people to be out of their rooms.

The property was new and very up to date. Very clean and the staff were very polite and attentive. Loved being on the lagoon. I can’t think of anything

Great location and food was excellent. Beautiful views of the lagoon and plenty of places to set and enjoy. Easy to get staff help by WhatsApp. Spa was weirdly over attentive of that’s possible.

Location and view Unfortunately, this was one of the most disappointing hotel experiences I have ever had. Misleading pricing / forced New Year’s Eve dinner: After paying USD $814.65 on Booking.com, we were informed after arrival that there was a mandatory New Year’s Eve dinner charge of USD $153 per person (USD $306 total), which would be charged automatically even if we did not want to eat at the hotel. When we questioned this, the hotel told us via WhatsApp that the charge was included on Booking.com in “small letters” as part of their “contract.” This was never clearly or transparently presented during the booking process. A charge of this size should be clearly highlighted before payment, not justified afterward in fine print. It felt like we were obligated to eat at the hotel on New Year’s Eve, one of the most important nights of the year, when we specifically did not want to be forced into a set dinner. This completely ruined the experience and sense of choice. While at the hotel, other guests shared with us that they experienced the same surprise regarding the mandatory New Year’s Eve charge, confirming this was not an isolated issue. Reception experience (12/31 around 8:00 PM): Upon arrival, the front desk staff member did not look at us, did not greet us, did not ask how our trip was, and did not say any welcoming words. The staff member remained focused on the laptop for about 5 minutes, creating an extremely awkward moment. After a long drive and arriving excited, this felt cold and unprofessional — something that even 3–4 star hotels normally handle much better. Checkout experience: At checkout, we were not asked how our stay was, there was no interest in feedback, and no closing courtesy. Handling of feedback: The hotel created a WhatsApp group chat for communication. When we attempted to calmly share our experience and concerns there, we were REMOVED from the group (see screen shot) without any response or explanation.

Tranquility and professional staff. Inconsiderate neighbors in room next to us.

The smell in the room like humidity was a little intense

The staff was amazing and the lagoon is incredible The price is excessive for the value of the place

Check in lady was rude.

Beautiful view, Beautiful Hotel The amount of food is too small.

A fantastic hotel. It's on the nicest part of the lagoon, the views are really spectacular. The grounds of the hotel are beautiful and well kept. It was quiet, we even went during Easter week expecting it to be much busier. We never had any problems getting a sunbed by the lagoon or the pool. The room was lovely, very big, nicely decorated and had lots of nice little touches. The staff are great and service is generally great. They were always attentive, very polite and friendly and helpful. Having a WhatsApp group to communicate your needs is a very good idea. We loved having free kayaks to use. The only thing letting this hotel down is the restaurant. It's very expensive and the quality of the food is absolutely not worth the price. There were a few items on the menu which were okay, so we had lunches here when we didn’t really have a choice because we were chilling by the lagoon for the day (there's not much else in the immediate area). But usually we went out for breakfast and dinner. It's only 70mxn for a taxi into the main town. Honestly everything else in the hotel is excellent.

Absolutely great place! Super service, great location near the lagoon, a lot of space to laydown and enjoy the sun or the shade. Super comfy beds, big rooms

The location is great, super comfy beds and pillows. The restaurant was a little of a disappointment. Food was average and expensive. I ordered a pana cotta that I had to send it back as it was inedible.

Perfect for a week with girl friends. We had our own rooftop hot tub, cushioned seating, dining table and fridge on the roof. The club music across the street which they are powerless over.

The restaurant wasn't very good; slow service, small portions, very expensive.

The lagoon/pool area is really comfy and with a beautiful view

Beautiful property on Lake Bacalar!! Everything about this property was exceptional. The staff, rooms, restaurant, location, pools and docks on the lake were wonderful. The rooms overlook gorgeous Lake Bacalar. The water was so refreshing and fun to be on. We will absolutely stay here next time we go to Bacalar. We liked everything. Nothing could have been better.