Home2 Suites by Hilton Battle Creek

Kid friendly

Very good

Would stay again. Staff super friendly and helpful. Easy access to highway and shopping areas.

Very nice room. Enjoyed the stay very much.

My sister and I booked our stay in home suite 2 by Hilton back in Jan 19 as we had a rehearsal dinner and wedding to attend in Aug 1. I also called one week ahead to confirm both booking. Arriving there, they told me that the hotel was overbooked and I need to move to next door hotel because I booked with a third party, and that my sister’s room was cancelled with no reason. I told him that I need to stay in this hotel as all friends and family will be staying here and that the shuttle from the venue will arrive at this hotel and that my sister is coming from abroad and she will need a room to stay in. This staff was rude, incompetent and unprofessional. He mocked me in front of my children and was repeating every word I say. He said that because I was mean with him, he was meaner!!!! My only regret is I wish I was rude and mean with him. I thought and I learned that staff should know the basics about customer satisfaction and how to deal with people. I asked for the manager, but she was unavailable!!!!! Thank God, after a long time of wait, there was this nice lady that came and easy the situation. She found a room for my sister and told me not to worry about the shuttle and even walked with me to the next door hotel which was amazing. I have been in many hotels all over the world, this is the first time that I have been offended. We should not suffer from your bad choice and management because how can I erase my kids’ memory “He was mocking Mom”

Our room was well appointed with a well organized kitchenette (including a nice refrigerator and dishwasher). Room was spotless! King sized bed comfortable and shower was delightful! Staff were friendly and very helpful! We were there on a Monday morning. Breakfast included the make your own breakfast sandwich -choices included English muffin, bacon, egg, sausage, cheese, etc. Also very nice waffle setup along with cereal, coffee and juice. We would happily stay there again!

How is reclaim ice machines on each floor a full breakfast that was very good

Very good

Great staff. Very helpful Mold and hair in the restroom sink

Nice, clean, and spacious room. Breakfast was good and the staff was pleasant.

I Absolutely Love Home2Suites

Breakfast was fine and the woman, I believe her name was Michelle went out of her way to clean up after some "spoiled" lodgers and she was very friendly. Had an issue with the person directly above me in room 401. Claire and Bethany took great lengths to get it fixed.

I only stayed one night. I didn’t use any of the facilities (pool, workout room, etc), but the room was clean, comfortable bed, & friendly staff…I would definitely stay again!

We were not told, but they only clean the rooms every other day. Property is currently very clean, but you can see on going maintenance may be lacking: weeds in rock beds, thresh hold to our room loose and trip hazard, walkway light at back entrance appears to have been run into and was not standing straight, lower entrance on northend of building does not close securely by itself, which is a safety hazard.

The cleanliness and access to local shops & restaurants was great.

We had a good experience I would stay there again

We only stayed one night, but the room could easily have been comfortable for more. Loved the kitchen setup and the fact that they took dogs!

Room needed to be vacuumed hair on the floor

Superb

Great room and location of hotel. Breakfast could use an upgrade.