SureStay Plus Hotel by Best Western Bettendorf

Nothing I didn't like I enjoyed it all.

Room linens were stained and dirty. Hotel had bad odor in the hallways, room, main lobby and outside the building.

Good

Friendly staff Mold in the room mold in the air conditioner and room was dirty

The smell and cleaning

Friendly staff The smell and cleaning

The cleanness of it.

Locks on outside did not work. Bed sheets were stained.

I do not recommend this property. I can handle “run down”, but this hotel was far worse than that. Bedding was gross and stained. Carpet felt nasty to your feet. Everything was dirty. We spoke with an agent from Expedia for a refund and packed our clothes and left. Expedia should not post a hotel in this condition on its website. The pictures were totally misleading.

Muy mal servicio dicen que tienen buffet de comida y solo tienen café y pan, el tratado de comunicarme con el gerente para exponerle unas quejas y su personal siempre lo niega no he podido tener comunicación, pésimo hotel no lo recomiendo para nada ni de hotel de paso

Very good

No continental breakfast, no pool, no hot tub. The website states these are on site and its a lie.

If I could give a negative review I would! This hotel is very misleading! It was dirty, the beds didn’t have a fitted sheet on them. The comforters were stained. The halls smelled like wet dog, human pee, and booty! The room didn’t smell. Our wall had boogers on it! SOMEONE BROKE THE CHAIN LINK LOCK COMING INTO OUR ROOM!! Front desk wasn’t bothered to do anything about it when I told them. And when we went to the so called vending machine my chips were over a year expired and was told they couldn’t do anything about it. The only positive thing was the beds were extremely comfortable. But other than that I will never stay at another best western of any kind ever again!

It was worth what I paid for.

It was great

loved the jacuzzi

The room service just decided not to clean my room and there response was sorry she comes tomorrow!

The staff was very friendly and nice. Seems like the mattresses were replaced relatively recently, but those were the only two positive things about this place. The whole first floor smelled like strong urine the first 2 days we stayed here. We couldn't turn on the AC, despite it being 87F and humid outside, because the smell came out of the vents. We were informed that cleaning staff hadn't shown up and after this, the smell in the hallway improved but the air coming from the vents was still awful - I don't even want to know what or where the smell was from. Didn't use it, but the pool looked suspiciously bubbly/foamy when we walked past. The entire stay (4 nights), the wifi did not work at all. Don't expect much from the breakfast.

Very good

Room was clean and comfortable. Had to turn on the heater while I was there since it had turned cold. Took a while for it to warm up. It was convenient to everywhere I needed to go and the breakfast was better than expected with a pancake making machine, scrambled eggs and sausage etc. A nice surprise