The Lenox Hotel Boston

First class service, stylish decore, fun bar/restaurant scene, great rooms.

Great location and great staff. Highly recommended.

The bar was good, as was the breakfast & the location great with it being a 10-15 minute walk to the public park, Boston Common & the start of the Freedom Trail, on the edge of Back Bay and 20 - 25 minute walk to Fenway Park.

The only downside was the air conditioning in our room. For a five-star hotel, we expected a more modern and comfortable system. The AC was quite old, very loud, and made it difficult to sleep comfortably at times. Aside from that, we had a great experience and would happily recommend The Lenox Hotel.

Excellent

Excellent hotel! Looking forward to staying there again.

I’ve stayed at the Lenox more than 10 times. It hasn’t changed and it this is good. Best hotel in town by far

The hotel was fantastic.. from the check in to the checkout . Staff were very friendly and helpful … food in all the restaurants was excellent as was the presentation . All in all , I cannot say enough good things about our stay.. I would highly recommend this hotel

Clean and well maintained

From the moment we arrived, the staff made us feel genuinely welcome. Everyone we encountered was friendly, professional, and helpful, and the service felt personal rather than scripted. That level of hospitality is becoming increasingly rare and really sets The Lenox apart. The hotel itself is beautiful and perfectly captures Boston’s historic character while still providing all the comfort you expect from an upscale hotel. Our room was comfortable, clean, and well maintained. The Back Bay location is outstanding within easy walking distance of Copley Square, Newbury Street, restaurants, shopping, and public transportation. What impressed us most was the overall experience. Plenty of hotels can provide a nice room, but The Lenox makes you feel like they genuinely care about your stay. The attention to detail and exceptional staff turned a great visit to Boston into an even better one. The Lenox wasn’t simply where we stayed while visiting Boston, it became part of what made the trip memorable. When we return to Boston, we won’t need to search for a hotel. We already know where we’ll be staying. Highly recommended!

We loved the Lenox. We were in town for college visits. The location was convenient. Everyone was pleasant. We enjoyed speaking with someone at the front desk who had recently graduated from BU! Our room was lovely and we really enjoyed our stay. We'd love to come back. We appreciated the extra touches like waters, extra towels, daily cleaning etc that some hotels have done away with. Would definitely recommend! We did enjoy breakfast one morning too and it was tasty and quick.

We loved the location. Staff was great. Breakfast at the hotel was great. Would stay again!

Exceptional

Will be back!

Staff was very friendly, we enjoyed how much they pay attention to details. Restaurants onsite were very good. We had a late departure home but staff was able to store our bags so we could explore more of the city until it was time for our ride to the airport.

The hotel staff here were so kind and courteous! it was the perfect location for us since we came into Boston from NY to see a concert at Fernway Park. We stayed 2 nights here and our stay was perfect! Highly recommend!

Excellent friendly professional staff. Room was large and comfortable. Very nice restaurant

Location, rooms, customer service, drinks and food Nothing

Location, cleanliness, staff Bed uncomfortable, Slightly outdated

One of my favorite places to stay in Boston. Everyone working goes out of their way to be pleasant and helpful!