Golden Tree Hotel

Exceptional

Air con Very rude blonde hostess at breakfast who abruptly said we don’t have space for three at the moment ( no sorry ) a All keys same - very bad security - all keys open front doors at night but then that would mean all keys open all doors Not correct room - room was not the one we booked and there were three single beds when we specifically told them one double and a single. Not city location Attitude of lady serving is terrible hostess at breakfast who abruptly said we don’t have space for three at the moment ( no sorry ) a All keys same - very bad security - all keys open front doors at night but then that would mean all keys open all doors Not correct room - room was not the one we booked and there were three single beds when we specifically told them one double and a single. Not city location Attitude of lady serving is terrible Addition of service tax Generally there was a feeling that we were putting them out by being there.

Great location for a couple of days in Bruges. Old building with some renovation ongoing. We booked a double and single room which were comfortable and air conditioned. Parking was available with EV charging points. We didn't have breakfast so unable to comment on that. Nothing

Very good

Superb

Clean and very comfy beds. Staff were helpful. Excellent bike storage. Nothing

Everything All was good

It was easy to find, there was secure parking, there were shops and restaurants very close by and the staff were very kind. There was nothing not to like.

I have never experienced such unprofessional and disrespectful treatment from a hotel. I had already checked into my room, and before leaving for another city, I called the hotel to ask if I could extend my stay. I was told there would be no problem. The following day, while I was already in another city, I called again to confirm the extension. The hotel confirmed it, charged my credit card, and everything seemed settled. Only after taking my payment did they contact me saying I had to move my car because they no longer had parking available. I explained that I was already in another city and had only extended my stay because they had confirmed it was possible. Instead of taking responsibility for their own mistake, the staff accused me of lying. Being called a liar by hotel staff is completely unacceptable and incredibly disrespectful. No paying guest should ever be treated in such a humiliating manner. To make matters even worse, they cancelled my extension after charging my card, told me they would refund the payment, and warned me that I had until 2:00 PM to collect my belongings. They even threatened that if my luggage was still in the room after that time, they would remove it and throw it out. This level of customer service is shocking. As if that wasn’t enough, the hotel itself is outdated, poorly maintained, and far from clean. The rooms and facilities do not reflect the prices they charge. Considering the condition of the property, the rates are significantly overpriced, making the overall experience even more disappointing. The entire situation was caused by the hotel’s poor communication and lack of organization, yet I was the one who was blamed, insulted, and threatened. This was, without question, one of the worst hotel experiences I have ever had. I will never stay here again, and I strongly advise anyone considering this hotel to look elsewhere if they expect professionalism, respect, cleanliness, or value for money.

Superb

Very good

Exceptional

There's a secure room to keep bicycles on the ground floor. Our room had a sunny window in the afternoon (good to dry hand-laundry). Mattress was quite firm/hard. We sometimes heard noise from other rooms such as footsteps and furniture or luggage being moved late one night and what sounded like children running around at 11.20 on our last night. It's a bit of a walk to get into the old centre.

Exceptional

I liked the start, the location, the breakfast and the bed. The room felt a bit cold, the bathroom was cold. The heat in the room.

Superb

Had air conditioning which was great. Felt like we were in the attic . Otherwise great location. A bit dated

Room had a great size, and was very clean. No dust found, not even on the cupboards. Staff was very friendly with their advise. I would not recommend to use the hotel parking as there is a parking garage within 2 minutes walk, which costs half of what the hotel parking costs. If I have to mention negatives: - The curtains in the bathroom were so thin that you felt exposed while showering and using the toilet. As it felt people from the outside could look in. - Noise also carries troughout the rooms, as we could hear other peoples conversations.

Location, and it’s very comfortable The lack of communication between reception and cleaners ! I request a late check out to have some more hours to rest, and I ended up not resting. The door of my bedroom was open twice without even knocking on the door

Very good