The Delavan Hotel & Spa

VERY clean room, Staff is always friendly and helpful. Best hotel off Transit

Clean

The hot water in my shower wasn't really very hot, but it was workable. The hotel has a breakfast bar, but the offering is limited. They have a decent gym but when I was there both treadmills were out of order which was unfortunate. Most mid-level hotels these days have coffee near the front desk available from at least 6am - 6pm. so was surprised this wasn't offered. Overall the hotel served its purpose as a quiet place to sleep in a location close to restaurants and shopping, but the property was tired and there were some things that we a bit unusual (Lack of room cleaning without asking or hot water). I'd say this place is average and was priced accordingly. I travel to Buffalo for business and have stayed many places along the way. There are surely nicer places in the same area, but for this trip they were twice the price so I chose to stay here and had an average stay.

It’s okay but I don’t think this is a 4-star level hotel. Service and facilities are mediocre.

Exceptional

Staff and location were great. A bit dated for a supposed 4 star hotel. The hall outside our room had missing or damaged carpet tiles.

Seems like a newly renovated place, very clean, had a nice gym on the floor. The staff was professional and courteous. Maybe a microwave could have been a good addition to the rooms utilities. The spa and resto options looked great, we did not have enough time to try that out. Overall a very nice place to stay with family.

The staff there are always amazing. I enjoy my stay everytime. It's a tiny oasis that brings so much peace.

The hotel is very attractive, modern and clean. Shockingly NO breakfast is served or available, free or to purchase! Instead a few pastries to go are for sale. The room was pleasant but amenities are lacking. No water in the room. Just an empty small fridge. One tiny bar of soap in the bathroom. The mattress was lumpy. The pillows were like large hard boulders. It was impossible to use them for sleep. Utterly ridiculous. We will definitely not return.

The room was nice, although the style was a bit dated, and the furniture had a few dings. The bed was comfortable, and the bathroom clean and spacious. The blackout curtains were effective, and the area is quiet. A few things prevented a better review. One, the carpet in the hall is the third floor was obviously worn and not completely clean. Second, there were no charging points in the room. On the plus side, there are some very nice restaurants on the property. We didn’t try them. They were too expensive for us. The one that was open on Monday had a $60 per person prix fixe menu.

The room was fairly clean and aesthetically pleasing. The bathroom was outstanding. I wish the hotel bar and restaurant was open later.

Definitely not sound proof rooms. I could hear the neighboring rooms entire conversations, snoring, and even getting up to use the restroom. You hear every footstep and door shut on the same hallway, especially when room service is doing their rounds. The doors do not shut quietly. Sleeping in is not an option. I also had 3 different types of hairs on the toilet and a near empty roll of toilet paper, making me wonder if the bathroom was even cleaned. Lastly, no continental breakfast, which is fine, but they advertise for lattes and couldn’t even make lattes both days we stayed. If you try booking with the spa, you need to do it weeks ahead of time because they’re fully booked with their services. Sheets/bedding were cheap. Otherwise, it was okay.

When checking out we raise the issues again to a different staff member. They said they would give us $100 discount on our stay, but that has not happened. We also attempted to have dinner at one of the restaurants on site, but the hostess never acknowledged us the entire time we were standing there waiting. Bottom line, this is one of the worst hotel experiences we have ever had.

Not bad but rooms are a bit tired.

The lobby breakfast was just right for a quick meal.

Exceptional

Amazing staff and property. Great location

The room was nice but the carpets were stained and the TV was on its way out as the screen was going This was a double queen on the 4th floor with a pass through door to make it a suite....however this meant that when the woman next door started screeching into her phone on speaker at 6:30 we heard every word. The hotel did not seem crowded so I suspect they put everyone on one floor for ease of maintenance

TOP TIER ALL THE WAY

Ok good