Red Roof Inn Buffalo - Niagara Airport

After a long day of flying I checked in and was given my keys to my room. First room stained sheets and stained mattress. Floors were wet because the AC had been off and it was so humid in the room. I requested a new room. Went to room #2 and the sheets were also stained heavily. Room was not clean. Room #3 had clean sheets and clean room up until we found a large bundle of hair on the pillow case. Overall terrible stay. Won’t ever stay there again and encourage others to proceed with caution. Half the staff just looks at you, front desk apologized but after the third room behind unacceptable, a worker on the property flipped the room entirely with sheets straight out of the package, took out trash and left the room “clean”. Other than that, complete disaster. AC is loud and the low setting didn’t work so it was either on full blast or off. I don’t want to be all negative but for paying 170 for one night when the property, rooms, staff etc = 85/night, I had to come on here and express frustration.

The faucet for the bathroom sink was broken. The air conditioner did not work. The bathtub did not look very clean.

Dirtiest place we have ever stayed. Nobody should ever go here.

I will be coming back I love it

And a reception person proper no response Rooms smell And one more Space also not good

Nothing Nothing is working in the room. AC not working No TV remote Phone also not working, have walk to front office for anything

Not so clean rooms with bugs

I had tried to check-in early but the hotel did not have my reservation. I had booked through Expedia, and will probably never use Expedia ever again. I didn't have time to sort out the issue, so got back in my car to drive to my destination. My wife called Expedia, who assured her that I'd have no problem checking in later. They apparently called the hotel to confirm. When I returned around midnight to check in, along with my daughter, the hotel did not have my reservation again. Although I could prove I prepaid for a room, they would not give me my room. I understand the hotel's position, and staff were kind, but I personally had to call Expedia to sort out the issue. After being up for more than 20 hours, I just wanted a bed and shower for myself and daughter. This was not my problem or burden to fix but something the hotel and Expedia needed to fix. I should have been given my room right away, considering this issue had nothing to do with me. I am formalizing my complaints as this should not have happened.

Booked online. Got confirm. for 1 room/2 beds. Upon checkin, male told us no rooms available with 2 beds. We were tired and took 1 bed room. Key wouldn’t open door, trip back to office. AC unit sounded like big truck and didn’t cool. To office again!

Even Though This Is An Older Hotel.. It Was Quite Adequate The Management Was Very Helpful And Accommodating.. The Price For A Weeks Stay.. Perfect

Parking is convenient outside of your room. A couple of restaurants within walking distance. WiFi is poor. Room was clean and even though the hotel appeared to be full, it was quiet.

Not clean

Good sarrr pajeet

First room given was dirty. Next room given was a little better. There are signs stating NO SMOKING, however, there was smoking of cigarettes' and weed daily. TV remote was broking and my wife went to exchange it. The man at the front desk made comments in his native language that made my wife uncomfortable. The remote did not work so I went to exchange it. He was outside with his buddies smoking. I told him this remote did not work either. He made a comment to his buddies in his native language. They laughed. People should not assume others do not understand their language. I will not be going back.

Cancelaron mi estadia sin enviar email.

TV worked but one station only (the weather station). Really? No soap in bathroom, only a shampoo container attached to wall. Price was acceptable, but over inflated for what I received. I arrived 4 hours before normal check in time to confirm my reservation. The staff allowed me to check in immediately, which I truly appreciated. I slept and checked out at 3:00 AM. Have no idea if there would have been a breakfast.

Bathroom fan was broken and making the most insane noise when the light is on. The room was old and dirty. No hand soap. Just not a good experience. Thankfully it was just a place to sleep

Room was a good size with fridge and microwave

We had a very bad experience during our stay at Red Roof Inn Buffalo. We had to change our room 3 times. The first room, 218, did not have a functioning air conditioner. The 2nd room, 222, had the smell of smoke in the room and there was a stain on one of the comforters. The 3rd room, 202, had an entrance lock which did not function properly, and left the room unsecured. We finally were able to settle in room 201, although we were locked out for a little when returning from our trip. We had to go to the lobby to ask the staff to unlock it once again. Also in that room the toilet still had smells of urine. These issues cost us a lot of time and having to go back to the front desk three times was a real inconvenience for us. I would like to request a refund amount equaling the cost for staying at one of the rooms.

Very dirty