Motel 6 Buffalo, NY - Airport - Williamsville

One of the worst hotel I ever stayed in. The staff in not helpful, The staff asked for the deposit in cash when I asked for the receipt she said she will not give any receipt so I asked that I will do the card and she said she cant do that and an argument happened for an 20mins, there are no amenities for us to use. The bathroom is the worst ever, There are stains all over the bed. Drugs usage all over the building, we vacated the hotel and moved to a good hotel next door. I want my refund initiated now.

The property was misrepresented online and the conditions were completely unsafe. The property was misrepresented online and the conditions were completely unsafe.

The property was misrepresented online and the conditions were completely unsafe.

The property wasn’t bad but they have long term residents and there leaving alot of trash In the hallways and there’s nobody to book you in you have to do it it through a kiosk which I don’t really like but other then that the room was clean and the beds was nice so no complaints there just a little noisy

Great staff. Very helpful!

Quiet

Bad

Room was good. Clean. The pathway to the room (outside room) was bit messy with snacks thrown by someone. Probably it was late night when we checkedin. I hope the cleaning would have done next day morning or so. Otherwise OK

Not a clean place, garbage all over the outside and in the hallways. Will not go back here!

Convenient to highway. Very dirty, with a pervasive smell of filth. Also, it is supposed to be a non-smoking hotel, but whatever they sprayed to cover that up had me coughing continuously through the night. Also, the check in process was very complicated. While the clerk on the other end of a virtual teller was trying to help me, the technology continued to complicate matters and took way longer than it should have.

Poor

The bedroom was clean, however it looks like there had been water damage in the ceiling, slightly coming down. I was able to check in at 1:30 am and receive a key. The lobby was shabby looking, and was a little concerned if I would be safe. Hallways were dirty and smelly.

The hallways and lobby was a little dirty

Very good

I liked the location for my winter wonderland stay. It was easily accessible by the highway and close to my son and grandson. I was charged extra for early check-in I was given a handicap room that was not clean there was a smoking area established right outside my door they were noisy the staff didn't seem to be caring when I addressed my complaints they had dangerous people in the lobby I let them in because she was crying and he was trying to console her later I found out they had been physically asked to leave another room in the hotel but yet we're still hanging out in the lobby making me their second victim of the night - when I complained that there was a crack paraphernalia in my bath they said well you let them in it wasn't the first time that I found that kind of paraphernalia at a Motel 6. I have faith in the owners of these properties and know that they will make amends by making this property more safe and amicable for all of those that choose to travel and stay at Motel 6.

Exterior looked like it needed more attention, Elevator looked a bit grimy.

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Room was clean Everything outside the room was very dirty

Hallway needs to be more clean and need to be a designated area for smoking.

Worst customer service I’ve ever seen!