Park Royal Beach Cancun - All Inclusive

The elevator always took forever. And the safe the battery went dead and had to wait til someone came to get my stuff out.

Location and size. It's located across from La Isla Mall, and its size allows for quick access to the beach, pools, or restaurants (I don't like hotels where you have to walk miles to get to them). Most of the staff were helpful and friendly. Finally, the atmosphere surrounding the World Cup, with the matches being shown, was a big plus, especially since the bar was right next to the screens. Ubicación y tamaño. Está ubicado al frente del Mall la Isla y su tamaño permite ir rápidamente a la playa o a las piscinas o restaurantes (no me gustan esos hoteles donde tienes que caminar kilómetros para acceder a estos). La atención de la mayoría de empleados fue asertiva y amable. Por último, el ambiente por el mundial de futbol con la transmisión de los partidos lo valoró muy en positivo al tener el bar al lado de las pantallas habilitadas. Menu. Limited selection of international dishes. It gets tiresome seeing the same thing over and over, even though the flavors were decent. Only one specialty restaurant is open due to renovations, so you'll have to wait in long lines at night to eat there. The same goes for the taco stand, which is closed during the day. Menú. Baja oferta de platos internacionales. Llega un momento donde te aburres de ver siempre lo mismo si bien los sabores fueron adecuados. Sólo está funcionando un restaurante de especialidad por remodelaciones con lo cual deberás hacer largas filas en la noche para comer allí. Lo mismo pasa en la sección nocturna para comer tacos dado que en el día no está habilitada.

The only thing we didn’t like was two of their restaurants were closed in our visit due to remodeling. The two restaurants open didn’t have much variety to choose from. The floor is very slippery due to the humidity and people coming out from the pool.

La ubicación y el calidad precio

The resort was beautiful and clean the staff was nice No problems

My room was exceptionally. Beds were hard and food was okay.

Only liked the beach and the location. The hotel itself was horrible, they were under construction and no one notified me of that, had they i could rescheduled my stay This place is supposed to be handicap accessible but during my stay I guess its their off season therefore the hotel was under construction and handicap access was closed so made it hard to get around and enjoy the hotel. The service was terrible, all the workers look so unhappy working there. When our room were cleaned they did not replace coffee or beers in the mini fridge. Also you get 2 blue bottles to refill with water, we never got our til day 3 and we asked many times. Only 1 restaurant and the buffet was open in my entire stay. We didnt get to try any of their other nice restaurants due to them also being closed and under construction. Had we known that the hotel was going to be under construction we could of made other arrangements. But Booking.com nor the hotel its self let us know of this inconvenience. Especially with us having 3 handicap guest with us. We didn't get to relax and enjoy because it was so loud with all the work being done. We were at the adult pool only to hear loud drilling sounds from all the work being done. I would never ever to go back to this hotel. Very disappointed and sad we had used our hard earned money for this type of an all inclusive hotel . Also the pools were so dirty with hair and junk floating, very gross. We spent most our time at beach, except for my aunts and uncle were are handicap and couldn't go to the beach area.

All this remodeling going on no heads up that restaurants are closed due to it 2 of the 4 were closed

Nothing what a reep off Liars charged me $1200 for a room that wasnt even all that and ac dont work right

This was a fantastic place to stay. Staff are so kind and accommodating. My daughter left her brand new iPad and we had to return 2 days later to retrieve it. Thank goodness it was found by an honest employee. Absolutely recommend this resort. I loved it all!+

This is our second year at PRB and we love it. The facility is always clean, the staff is always welcoming, the food is good. The beds are very uncomfortable; this was the same issue we had last year, the only issue. Another small issue that we had was there were 5 of us and we got 4 bath towels each day. We didn’t get enough wash cloths and soap/shampoo/conditioner needed to be refilled. All of these issues were rectified with a phone call.

The beach was beautiful. There are significant safety and maintenance issues throughout the property

The location was perfect for all the activities we did. Beachfront was beautiful. Staff in the restaurants are nice and helpful. Staff from the lobby constantly kept hounding our family to sign up for excursions through the hotel after telling them we weren't interested.

The location was great and the beach was beautiful with good amount of beach chairs and sun shades for everyone, it was not crowded and easy to find a spot. Very clean property overall and the staff were great. No bottled water for guests, you have to use their reusable water bottles and the fountain water. The beds are ROCK HARD, this was a common complaint among guest and our bathroom shower did not drain therefore we were standing in the dirty water and then it would overflow onto the floor outside the shower. However, housekeeping did a great job making sure the room was cleaned up everyday! Food was fine, but nothing spectacular.

Boring for adults,no dances in the evenings

Ok Everything

The variety of food Shower and water leak. Small adult pool. Cockroaches in room

The location! Where do I start? 3 hour wait before my room was ready. None of the staff washes their hands while serving food or drinks. The sever at the bar in the lobby fixed my drink in a used cup that had lipstick on it. The staff entered into my room two times while me and my husband was inside and we did not give them the okay to come in. Inside one of the restaurant the staff member fixed burgers without gloves on. He touched the cheese and bread with his bare hands and he was sweating. The bathroom smelled like urine and was not clean at all. There was hair on the bed and nightstand The curtains in the shower and room had mold on them. This resort needs to be closed.

Beach access was dreamy and I really enjoyed using the chairs and umbrellas although we had to wake up very early to secure seats. Wi-Fi service was great even at the beach seats. Shower had good pressure but it didn't always have hot water (cold shower at 5am before Chichen Itza!) and it flooded. Food was disappointing and inconsistent, even at their specialty restaurants (sadly). Making reservations for specialty restaurants was a struggle since their app did not work, you had to be in line from 3:30-5p to guarantee a spot, so if you had a tour during the day, you'd only have the buffet as a dinner option. Drinks had pretty bad quality (watered down) and the only beer option is Dos XX lager. Wine was a little better at specialty restaurants, but we were only able to go to those 2/4 nights due to their flawed reservation process. This is not the place if you expect high quality food and drinks, or good Mexican food at all.

Friendly staff