Royal Solaris Cancun - All Inclusive

Service was absolutely terrible

I loved being so close to the beach, just steps away, I loved the pool bar and the pool and the snack bars around the pool and the music. The events at night are nice and fun, the area is perfect, it’s nice and clean. The ac in the room could have been colder, the shower water would turn hot and cold randomly, the buffet food could be better tasting.

My stay was wonderful, the staff is amazing and really go on and beyond to make you feel welcome and comfortable Connecting rooms you can hear everything next door so not much privacy. Second time here and preferred having the lunch buffet option inside the dining hall inside of just the pool and outdoor area only

I like family atmosphere, location, the views, the access to the beach, the pool was clean, all the facilities were clean, the staff was very helpful and kind. This is the second year we stay at a royal solaris hotel and we continue to love it. I believe that they need to start thinking about a facelift of the facilities, also at the time of dinner they are giving you plastic cups for the drinks which I saw as bad taste. Also there was not variety on entertainment at night

Very disappointing experience. The hotel was nothing like the photos shown on Booking.com. The facilities were outdated,

The kids club Too outdated! Old furniture and old plastic cups/plates and cutlery!

I like that they have security all day including in the gate entry of hotel. They have 24 hour front desk. They offer food all day and late night room service in case you need it. Liked the different pools, jacuzzi, beach sitting area and kids pools with indoor play area. Liked that the room was clean. From the restaurants we liked the breakfast, pizza, and the dinner Talapa restaurant near the pool was delicious! The resort is needing some renovation. Elevator looks old and needs to be updated and the room restroom needs to be renovated to better faucet and showers. The Marco Polo restaurant wasn’t that good. It needs more seasoning on the food. The pool restaurant that offers hot dogs and burgers was not good at all. I didn’t like that you need to provide your towel card to get a towel and when you return your towel you get your towel card back. It’s one more thing to carry with you. I find it unnecessary.

I don't think they like black people

I loved the location and felt very safe at the resort. The staff was helpful, the rooms were clean, and the kids’ splash area was actually the reason we chose to stay at this hotel. Everyone was friendly and welcoming, and it really felt like family. We became members of Club Solaris and had a great time — we definitely want to come back. We found the food at Marco Polo and Tavo Sushi to be below our expectations. As frequent travelers and restaurant owners, we felt the overall restaurant food lacked the quality and flavor we were hoping for. That said, Rosemary offered a very nice breakfast, and the buffet was acceptable. The pool bar drinks were somewhat artificial and watered down, but the Premier Bar served much better adult beverages and is worth recommending.

All inclusive breakfast was great. A lot of options.

The rooms were a bit outdated

The staff was friendly, The rooms were nice and the resort was very clean. Very nice spa The food was not good to us. We liked breakfast but that was it.

Very clean, and staff friendly. Pizza and burgers by the pool were great. Nightly shows were amazing, my kids loved it! We felt safe :) Food options could be improved. More umbrellas please

The Location Evem though the sea view was stunning, The windows were locked in our room, with no balcony. So 0 fresh air

Location on the beach. My package was not fulfilled. I never received the sparkling champagne, robe or slippers. Food teams ran out daily. Plastic cups ran out daily for the fountain drinks. There is a huge lack of bottled water. Also the evening entertainment show was to short and repetitive. The same dance team performed every night with only a change in costumes and music.

The hotel is well maintained and clean. The rooms are nice and comfortable. It’s really kid friendly. The food was just ok for the most part! It wasn’t bad, but the buffet is repetitive and the à la carte restaurant are average. The drinks were overall not great.. very sugary, very little alcohol… and the tequila wasn’t really good. Coffees were also not great.

A nice all inclusive, I went because friends of mine were there with their kids. For them it was great, great entertainment and a cool pool party. I liked the food, and had a great time.

Our room was upgraded to a balcony - that was great. the food and the drinks

Buffet breakfast was nice, lots of variety It was very chaotic ? not the hotel’s fault but the guests were all over the place. People would just reach in front of you or put their dirty wrappers & things on any table which I found really strange

I liked the hospitality of some of the employees working there. The place was clean. Decent food options. The rooms were making a very weird noise. It was a very sharp sound. I complained but it was not fixed. Then got a change of room and the new room had the same noise. It was very annoying. Also the supervisor was rude to talk to.