Vida Nova Retreat

Good breakfast - tasty and well presented, Loved the outside hot pool and cold pool Lovely setting with mountain views the hard-core approach to 10am checkout is a bit disconcerting . we were there one night only (Saturday) and a bit more of a leisurely morning would have been appreciated

- Overall you can usually tell whether a business genuinely cares about its customers or the opposite, they try to take advantage and charge overpriced stuff. Vida Nova feels like the latter - Front desk staff is really lovely but they are too young and inexperienced unfortunately. That's why they don't have problem solving skills, their response to everything is to keep repeating scripted, robotic answers.

Very nice location Safe in the room doesn't work. Failed to understand why it’s not fixable, from the explanation given. Ceiling fan does not work in cooling mode. Restaurant not open at the moment.

Very disappointing experience. We booked and paid for a deluxe room with a private hot tub, but on arrival we were told this was not available. The room we were given had mould issues, and staff offered no real solution. When we raised concerns (including noisy neighbours), the staff member was patronising and made inappropriate comments instead of handling the situation professionally. Overall misleading listing and poor customer service.

Location, and room with the most comfortable bed and pillows and garden view. Felt peaceful. Breakfast was yummy and coffee good. A few hairs in the bathroom ?

There was nothing to like, not after the inconsistent and terrible service received from the staff Service and poor communication: We deliberately booked what was presented as a private unit with a private hot tub, based on the listing description and gallery. This created a reasonable expectation that the unit included its own private outdoor patio/stoep area. On the morning of arrival, we phoned the venue to confirm check-in and specifically asked whether we could bring our elderly small dog. We were clearly informed that pets are not allowed inside the unit but would be acceptable outside, which we reasonably understood to mean the private patio area associated with the unit. This was confirmed during the call. Upon arrival, this permission was withdrawn, and we were informed that pets were not allowed under any circumstances. As a result, we were unable to stay and were forced to cancel and secure alternative accommodation at short notice. Despite the cancellation being caused by the venue’s own miscommunication, no refund was provided. The issue was not the pet policy itself, but the misleading presentation of the unit and the lack of accurate and consistent communication.

Staff and pool area The rooms were a bit dated and the doors and windows let in a lot of noise. If your room happens to close to the breakfast hall you will be woken up early by the noise from others.

Great breakfast. Good coffee. Lovely views.

Beautiful property, Rooms were spacious and clean. Plenty of parking and pool areas were very nice.

Before check in we were asked if we wanted a room on the ground floor, or on the first floor, we asked for a room on the first floor which was acknowledged. Upon check in we were taken to a room on the ground floor, I mentioned that we were given the option prior and that we preferred a room on the first floor. We then had to wait an hour and a half as ‘the room was clean they just needed to change the linen”, this was a bit frustrating as if we had known it would take this long we would have just taken the room on the ground floor.

The place was great, peaceful, quiet, clean, friendly staff. The restaurant was not open, so food was an issue, no microwave in the rooms. We had an incident with a staircase on our room (maintenance issue) but we were changed to another room.

There are many truly tasteful and amazing places to stay in Cape Town. This isn't one of them.

Exceptional

Beautiful and peaceful location Wish there was a live TV option

Superb

beautiful room hot tub beautiful garden Patrick was kind and helpful easter egg hunt for children through the breakfast area. should have notified the live in guests. everyone could have maybe met out in the garden and not walk through the breakfast area and wait by the patio /glass door where we were sitting breakfast bad service cold bacon bad service My personal number was given to an Uber driver called Godfrey

Service was good. We did not had coffee all the mornings in the room...but no real complaint.

Very good

Beautiful facilities. Dinner and breakfast was wonderful.

A great location in Hout Bay . Dining Menü disappointing. Expensive for what is offered . 20 + year old hotel and looking a little tired.