Fairfield Inn & Suites Santa Cruz - Capitola

The staff is just ok. I arrived around 9pm and no one was at the front desk but there was a very tall tower of room keys stacked up at the counter! I knocked on the back door, nothing. Took only 5 minutes or so before someone showed up. Once the front desk person arrived they were helpful and checked in no problems. The morning of check out, I was loading my baggage in my car in the garage parking lot and accidentally tapped the car next to me with my drivers side door. There was a person in the car and they scolded me for “hitting their car” and checked to make sure there wasn’t a scratch. I apologized, and was a bit embarrassed- I did tap their car. No scratch. But what was not so great was that the person in the car was actually an employee who had been at the front desk earlier! I understand we all have “off” days but really didn’t make me feel like coming back here anytime soon.

Our room had access to the patio, which was super cool to be able to just open up your door and walk out on the patio right Across to the pool. They also had bocce ball court. The breakfast was fantastic, but as I've said in the past about quite a few hotels, they should have a microwave available, so you can reheat your food because it cools off pretty fast. It's kind of a bummer, when you can't even melt your butter on your waffle, or your eggs get cold quickly. Overall the hotel was beautiful.

Great spot

Hands down one of the better hotels my family has ever spent a few days at. Everything was set to a high standard.

Great stay with the family! Rooms were quiet and also clean. The free Breakfast was nice with plenty of d

Very clean, quiet. Beds comfortable, wife and I slept well. Had a good breakfast, would stay here again.

The room, shower, people

Excellent place to stay

The room and entire hotel was very well organized and clean. The breakfast in the morning was great and had so many different options. Great location and we loved their locked parking lock underneath the hotel. It opens with your room key. Highly attentive staff who are quick to help you out however they can. Would absolutely stay again!

Hvac didn't work and noisy on first floor but parking is great and location staff acomidating

Cleanliness and friendliness of staff the location The complimentary breakfast could've had a little more variation

Bedding was dirty.

The property is in excellent condition, great location, walking distance to the beach

Superb

Very good for the price

Every time, the service and friendliness of the team has been exceptional- from the front desk, to the housekeeping team. They always smile and say hello! They all have been very helpful. The facility is clean and well maintained. Very safe. Great for business or family travel!

Great breakfast and not crowded.

Bathroom very nice and clean

I like how comfortable the beds are, and the staff are friendly.

Exceptional