Sonesta ES Suites Cincinnati - Sharonville West

I was visiting from columbus ohio. I really enjoyed my stay. My room was very clean. Staff was very nice, and they are pet friendly. Definitely five stars across the board.

Room was ok, carpet going up stairs was filthy looking. People smoking pot next to us & smelled it in our room. Desk person did nothing about it.

The amount of space combined with the thoughtfulness of the layout of the rooms, the updated electronics and comfortable beds definitely outshined my expectations for the stay. It’s rare to find a place that feels like home when you have to be away.

Everything was good, just need a little upgrade, the and breakfast wasn’t available, and didn’t have certain appliances, that I needed, overall it was great stay.

I originally gave a review that mentioned having multiple bodily fluids on the pullout couch. They replaced it with one with mold on the bottom. Speaking with some of the employees that worked there, I confirmed my suspicions. The owner isn't spending money on the important things. To be fair to them, his price is too low and attracts people that come in and steal property or damage property. This drives his costs up. First thing that must be done is developing a standard for cleaning staff and creating the rooms. This is an Extended Stay property. So, checkouts should catch the deep cleans. There should be someone inspecting behind the cleaning crew. Once a week, these carpets need to be steamed. Invest in a dehumidifier. You're rooms in the back corner of the property smell like mold. I didn't appreciate the absence of breakfast on weekdays. All of these problems are fixable. You need to invest up front. For short term guests, raise your price. For longterm guests show them the love but the cleanings of the rooms should include a weekly inspection of the room. I really think this property has greatest potential. The wrong management can ruin anything.

Superb

Refrigerator and toilet need replaced

Superb

The couch in our unit was filthy. Two of 3 televisions did not work. I requested to be neighbors with my traveling group. We were told we were neighbors yet, we were across the street in another building. It's sad because this place used to be really nice back in 2017.

I had a great experience staying at the hotel

Bad

Superb

Give me my deposit back quickly.! I barely touched a thing

It was nice and clean The staff was rude when I was signing the paperwork, she was snatching the pages from me. We were also kicked out because we had a photo shoot and was told that we were having a party because the children were in the same pajamas and accused of having a party.

Exceptional

The hotels check in / check out process is frustrating. Some of the help desk in front get frustrated and rush you away without fully answering questions. Keys to room always stop working randomly. No passion for helping guests solve problem...

Passable

I enjoyed my stay at Sonesta!! I will definitely be returning!!!

The breasts could have been better, but overall, the stay in the location was. When walking past the pool it did not give much of a good vibe that may Be something that could be better.

Location When I arrived to my room, I immediately noticed the huge mold stop on the ceiling. The coffee maker still had old coffee and pod in it. I went to the desk to get a "clean" one. They didn't have one so every day I had to walk to the office to get coffee. (Not someone wants to do 1st thing in the morning). There were only 2 sets of towels and there was 3 of us. Had to go back to the office and get more. I of the dryers didn't dry my clothes and I had to call the company for reimbursement. What a pain. The pool was closed for 2 days. The last day we left at 4 am, when I went outside there was a group of about 20 young teenagers in the courtyard I had to walk past, very uncomfortable feeling. I could smell pot and there was a vehicle parked next to me with 3 of them asleep inside. Maybe cameras would rectify this situation. I really would have loved to given a 10 but the circumstances just didn't apply.