Cheyenne Mountain Resort, a Destination by Hyatt Hotels

All good

From the moment you walk into the lobby, the resort has a warm mountain-lodge feel. While you can tell the property has been around for a while, it has been well maintained and has a lot of charm. The staff throughout the resort were wonderful friendly, welcoming, and genuinely helpful. The only exception was breakfast on our last morning. We arrived when the restaurant opened, and the service wasn't as attentive as what we had experienced everywhere else during our stay. Our resort-view room was definitely worth it. Sitting on the balcony and looking out at Cheyenne Mountain was peaceful and relaxing. The bed was also very comfortable, which made for a great night's sleep. The room did have a very faint cigarette smoke smell. I'm extremely sensitive to smoke, so it's possible most guests wouldn't even notice it. It seemed more like an old, lingering odor than anything recent. Overall, we had a wonderful anniversary getaway and would absolutely stay here again. We highly recommend it to anyone looking for a relaxing Colorado escape.

Outdoor pools were great but the indoor pool was our favorite especially since when little storms came through we could still continue the fun! The lake and paddle boarding and kayaking was amazing! Staff were the most friendly ever and everything was clean and beautiful! 10/10!!!

Everyone was extremely nice. Housekeeping did an excellent job.

The grounds and amenities at this property are just fantastic! There is so much to choose from and something for everyone. This was a girls' trip, but I would love to go back with my husband and two boys. We really enjoyed the Mountain View Restaurant for breakfast - the buffet was a great spread, and everything was fresh. We also really enjoyed Alluvia Spa - our massage was great and so was the spa itself. I will definitely be back! Our room was spacious and we loved having a balcony to enjoy the beautiful views.

Our stay at the Cheyenne Mountain Resort was fabulous. Rarely is there zero hiccups of some sort, but everything was perfect. We had eaten there a few times but this was our first stay. My wife commented, "I enjoyed this more than the Broadmoor!"

Poor customer service, rooms are old and not overly clean. The price is purely paying for the view not level of luxury at the resort

There were bedbugs so we couldn’t sleep at first night and checked out the room next day. The bathroom door was broken and fell down, very poorly maintained property.

I love this place! Great staff! You can tell it is a property with ownership which aims to please its visitors with great activities, over the top service. To be this good you need to spend more money and provide coaching to staff to be over the top good. That is what this property is. We have stayed here twice with our family and have loved it both times. We have made lasting memories here and will be back for sure!

It was absolutely wonderful! Will be back!

Weren’t able to check in until 7pm due to rooms not being cleaned and inspected. Definitely put a damper on the night especially when you factor in how much it cost to stay.

The elevator was broker which made the stay more difficult

Don’t stay here.

Was also charged $26 for “self parking”. Will not return

Location No one enforcing no kids in spa.

Superb

Great- will be back no doubt!

The property is in an ideal location with a beautiful view. I stayed here 12 years ago and knew the location was great. The view from the room was wonderful. Staff was accommodating and the grounds were well kept. The rooms could use some updating/remodeling. That’s my only constructive feedback. Otherwise the location is great and we enjoyed the amenities.

I will never book a resort from Expedia. I will rather use a Hyatt membership account.

Resort has hiding fee,