Novotel Cusco

1. Great location. 2. Continuous supply of Muna tea at hotel reception is appreciated 3. Rooms are spacious 4. In house ATM was convenient 5. Staff are welcoming 1. Rooms are dimly lit with just two small lamps. Furthermore, light from the window is blocked by neighbouring buildings. Overall led to a pretty dull room atmosphere. 2. Tea/coffee supplies are not replenished regularly by housekeeping 3. Phones didn’t work in our room

Beautiful property with kind helpful staff. We left our things there to go to Machu Picchu and were late coming back but they still held everything for us. One front desk staff (her name begins with a Y, I think it was Yanet) was very kind to us. Our room was smaller than in other hotels

Walking distance to the main plaza The room didn’t have heaters, the mini fridge didn’t work

Excellent service from hotel staff. Location was great. The hotel looks amazing. The beds were a little stiff and pillows a little sparse.

Historic building and location were great Too expensive compared to Boutique hotels right Nextdoor for literally 1/10th the cost. The brand name cannot make the price that much more expensive

Super close to town. Clean, comfortable, great breakfast.

Great location, great service especially in courtyard area! Good price for convenient location, very nice courtyard area for cocktails. Early check in. Professional staff. Bathrooms a bit small

Gorgeous courtyard None

Blow dryer kept shorting. I could not fully dry my hair. Otherwise all was great

Wonderful staff, beautiful Colonial style rooms and central lobby, and a fantastic location just off Plaza de Armas. Beautiful restaurant menu, and great breakfast buffet. They even packed a big breakfast bag for our Macchu Picchu day trip.

The staff really did everything to help us feel comfortable with our little ones, loved getting a massage at the spa after a full day of hiking. The center of the hotel is the lobby/restaurant, our room was on the first floor facing the lobby and we had to close the windows so people would not see us/to shut down the noise from diners. If you are claustrophobic, not the right place

Location and cleanliness. There’s really nothing I didn’t like.

Location and building. I booked two double rooms with big beds. They made us pay extra for the fourth guest. Two double rooms equals four people unless specified. Two per room. Two couples. The bed in one of the double rooms was so small my husband hardly fit lengthwise and it was very uncomfortable as it was narrow as well. Not a normal bed for two. And we paid a considerable amount of money for one night.

Location, spa and staff were wonderful

Bed was harder than I prefer. Sheets weren’t soft and the bedspread was hard. Pillows were not comfortable either. No ac a portable one would have been nice to have.

Beautiful spaces Only personal of restaurants was nice

The staff here are truly exceptional. Their warmth and helpfulness was world-class. This was our favorite hotel experience throughout our 55 days in Peru!

Great location and atmosphere. Nothing

Locación and the staff

I loved everything