Extended Stay America Suites Orange County Cypress

Exceptional

Very poor

Absolutely horrible beds with no amenities- gym, pool breakfast

Room was dirty, rust, cracks, tears, but no visible insects and kitchen was fairly clean.

It was an ok stay but the staff were a little passive and asked question rudely. 3/10 stay.

I will not be coming back. The outside looks fine it’s well maintained but it’s misleading to what the inside looks like. When you walk in you’re immediately slapped in the face with a weird Cesar salad smell. The front desk guy was a bit rude. Check was at 3 but we didn’t arrive till 6. The guy told us that he needed to check if the room was ready.. mind you it was 3 hours after check in it wasn’t ready. He came and told me it was t ready and to wait another 15 min when I asked him I thought it would ready by now since check in is at 3 and he said yeah could be as early as 3 not necessarily 3. I would hope the same rules apply to check out too. Then the elevator stank. The hotel is overall run down.

Location Worn and dirty

Location and price Cleanliness and unupgraded shower and rooms odors, also there is not front desk service at night.

N/a The bed was wore out on one side you could roll off , room 112.

If 0 star is available, I would choose it without hesitation to rate this hotel. Please please please do NOT stay here. The hotel is super old, dirty, and the room we got was disgusted. Bathtub was dirty and rusted/grossed and floor was sticky. As soon as we walked in, it smells so bad. Staff named Jake did NOT know his job and provided us with the wrong info which caused us time and stress trying to resolve the situation. He told us that our prepaid reservation will be automatically cancelled if we don’t checkin by midnight and to cancel it and rebook for the same night to be able to checkin at 1am and mind you that we were coming from a 6-7 hours drive. We ended up walked out at 2am on our first night and did not come back for the 2nd night.

The location The room i book was 2 queen bed. We got a king bed with a pull out couch. There were no.sherts pillows or blankets for the couch bed. We went to front desk asked to switch room he told us no thats what they had didn't matter what we booked. The couch was a joke so uncomfortable. The morning staff was better.

Not impressed by it

Romm could've been cleaner.

Good service

Check in is quick and easy, rooms clean and fresh.

Very poor

The front desk staff were great. That was about it. The lock didn’t work, the remote didn’t work, and the phone didn’t work.

Staff was not helpfull when we aske to be accommodated for a late reserve there was no answer and the reserve was lost due to an audit and we were forced to find a new hotel, this is the same thing that happened last time i tried to stay with them. Needless to say i will never book at this location ever again!!

Proximity to the park Staff was not helpfull when we aske to be accommodated for a late reserve there was no answer and the reserve was lost due to an audit and we were forced to find a new hotel, this is the same thing that happened last time i tried to stay with them. Needless to say i will never book at this location ever again!!

It showed its age. For the price it was alright