Quality Inn & Suites Des Moines Airport

Good solid hotel.

Disgusting establishment. Dirty. Nasty. Disgusting food. Smelled mildewy. The rooms were dirty. We found bugs on the bathroom counter. Our belongings were moist being in the room that’s how gross it was. Just nasty.

It was clean, the staff was nice but it is dated and had a funny smell.

The room was very clean. The staff was friendly and helpful. We enjoyed the breakfast.

No restaurant close

Good

shuttle service to and from airport. The electrical outlets in the lamp bases did not work, so my phone, watch and hearing aids did not charge overnight. This was very upsetting to me in the morning. I told the clerk who said she knew that some weren’t functioning and they were replacing some of them. I believe I should have been told not to use those outlets when I checked in. Also, I ordered food to be delivered for dinner. I was not contacted when the delivery was made to the front desk, even though I told the clerk when I placed an order that I am expecting the delivery. About an hour after I placed the order, I told the clerk I was still expecting a delivery. She pointed to a bag and said it was there. It was barely warm. I had given the room number to the restaurant and no one notified me when it came in. So it was only an adequate experience but nothing special.

Average Scrambled eggs were bad

Friendly staff

Poor

Disappointing

Breakfast was good. Staff was friendly! The first room we had smelled like a damp wet basement. Very musty. The second room was better but the bathroom smelled like a sour rag. We stayed in that room and kept the door open and it got a little better.

Hot tub broken. NO ELEVATOR. The drawer on the chest of drawers wouldn't stay shut. The freezer in the mini fridge was leaking water.

Just average

My room smelled like old cigarettes mixed with cleaner. Due to the humidity it made the smell worse. I blasted the air conditioner and slept under the blankets, something I hate doing, just to overcome the smell. If I had asthma, this room would have triggered an asthma attack 100%.

Staffing was wonderful, room and hallways and stairs really needed vaccumed. There was people and staff just sitting on their phones in the stair ways. Parking is absolutely horrible very small parking lot and it fills up fast had to park on the street

Close to airport

Great people and clean rooms

Location and clean I made a mistake assuming small dog was acceptable. It was accepted the previous night at another Quality Inn. Booking thru Booking not refundable, so was able to use one of the two rooms I paid for.

Hotels put a $100 lien on a local resident's credit card. The previous hotel I stayed at kept the lien on my account for an entire week. The most recent stay showed the hotel put a $200 lien on my credit card (1 day). That makes me angry!