Sheraton Suites Chicago Elk Grove

The fact that the hotel had closed down and we hadn't been told and showed up with all our group and luggage in the dark!!

Very helpful staff Needs updates

It was permanently closed when we showed up - no advance notice from booking.com It was permanently closed when we showed up - no advance notice from booking.com

Property had a closed sign on it when we drove up. Sheraton or Booking.com should've notified us that the property was closed. It put us in a predicament of not having a place to stay. Surrounding hotels were all booked due to a music festival and trading card convention.

NOT A DAMN THING! THIS HOTEL IS PERMANENTLY CLOSED! EVERYTHING! I DID NOT RECEIVE ANY NOTIFICATION THAT THIS PROPERTY WAS CLOSED!

The Hotel was permanently closed and never was told until we got to CHICAGO and seen it on the abandoned building. WTF The Hotel was permanently closed and never was told until we got to CHICAGO and seen it on the abandoned building. WTF what a joke. And was left 300 miles away looking for a last minute hotel. Took hours and way more money

You know what happened. I...

This place is PERMANENTLY CLOSED. It was still marked as an active and non-refundable reservation in my booking.com account and I STILL got reminders and even this stupid survey option for a place that even Google search results was PERMANENTLY AND TOTALLY CLOSED even before my arrival date. Thanks for leaving me stranded with nowhere to sleep. Go to heck. PERMANENTLY AND TOTALLY CLOSED

So sad to see this property to close

Non existent

This location is permanently closed and booking.com is still making reservations for this hotel. Showed up on the day of my reservation to find out it was permanently closed! Booking.com gave me a lousy $89 credit and 4 dirty 2 star hotel accommodations, and small 1 bed when I originally had a whole suite!

Friendly people at counter N?A

The property was closed. My reservation was confirmed and paid for and the hotel was closed. It wasn’t open.

Superb

Breakfast isn’t free. Elevator down and takes forever. Dripping into pool

That they sold out to a data center, now we dont get to come back

I originally booked the hotel for myself, but due to unforseen circumstances last minute, I had to bring my handicapped mother and my dog. When we checked in, I requested an accessible room and there were none available (I do not fault the hotel for this as I had not booked one initially, but it did make things more challenging). I was informed that the hotel was shutting down the day after check-out and that some of the floors had already been closed. I was surprised that I had not been informed and was skeptical of the service we'd receive. The front desk staff was still very kind, but the condition of the hotel was lacking: bar was closed, only one working elevator, no AC in lobby and the ceiling was leaking when we got there, faucet in room was broken, shower leaked, ice machine out of order, etc. In addition, due to the wildfire smoke, the festival we traveled for was canceled and we ended up leaving a day early. I asked if there was any chance of 1 night's refund, but because I booked 3rd party, they couldn't refund. I asked if they could return the pet fee instead, especially since the hotel was closing and the pet cleaning would not be necessary. They had to check with manager. Manager never responded to staff or returned my calls. I understand that my request was not normal procedure but neither was my experience. At least extend the courtesy of a response. Very disappointing.

All bad

Very helpful staff and very comfortable and clean room.

Close to airport The sofa bed was not set up for our young children as we arrived at 11pm, when we asked the reception for it to be set up, they handed us a sheet and said there were no pillow as they had run out, with zero apologies or offer of any compensation, or free breakfast for the inconvenience. The bathroom was dirty and there were used ear buds under our bed. The 2nd elevator was out of order.