Riad La Maison Verte

The staff was very kind, and the sister property is very nice. My significant other and I got food poisoning from their breakfast. Also, the pictures of the rooftop area with the flowers is deceiving because it wasn't actually in the Riad. It was in the sister property which is a pretty far walk away.

Absolutely perfect location and luxurious accommodation in the city center. Great accessibility Breakfast was delicious, great service.

Very good

Parking around is far

the room plus the breakfast the location was really diffcult to find .

The cleaning and kitchen staff were amazing. They prepared great breakfasts and were incredibly friendly. The Riad was very quiet and quite comfortable. We were conveniently located on the top floor (staff took care of carrying our luggage up 3 floors) immediately beside the terrasse where breakfast is served. Check in was confusing. The instructions 'suggested' calling the property if arriving by automobile. It was not clear that check in needed to be done at the lobby of the sister property 'Palais de Fes' that was nearby (and definitely not next door). As non-residents of Fes we ended up lost in the neighbourhood the Riad was located in.

The absolutely gorgeous room. Stunning design. The mosaic tile work on every single surface throughout the entire Riad was just breathtaking. customer service was extremely responsive, arranged airport, transportation, easily, even a driver for the day when I wanted to take an excursion, and also arranged a member of the hotel staff to help me with my luggage from the ride through the Medina to meet my driver. Fantastic service. The friendly and eager staff was at times a little… over attentive? several times I was disturbed from rest or some valued alone time by different staff members knocking on my door, asking this, offering that and it was just a little bit frustrating when I wanted to not be disturbed (no DND signage offered). At breakfast each day an attendant was assigned to help serve my meal, and then sat at a table adjacent to mine. Just silently sitting there observing so she could be ready to refill my beverage. It was nice but also a little bit too much when I just wanted to relax. on my first night, the Riad host insisted that he lead me to a good place for dinner. I politely declined, but he truly insisted, so once again, I was disturbed while in my room, and brought to an extremely fancy, over priced gourmet dining restaurant that presented prefixed menus. again, I appreciate it the courteous gestures, but sometimes they just felt a little too inconsistent and bothersome.

Unforgettable experience in beautiful traditional riad located in the perifery of the medina. The rooftop has amazing view, also breakfast was excellent and the most abundant we had on our trip. All the staff at riad were extremely friendly and helpful, especially Bouchra, who provided us with all the crucial information ragarding arrival, luggage and valet parking. Have to mention that check-in is done at one of their affiliated hotels, then the staff will take you to the riad, to avoid getting lost in the medina. I highly recommend!

The cleaning is good, and most of the staff were friendly. The WiFi doesn’t work. There is no 24h reception as promised - it’s in another hotel nearby. There is no restaurant as promised. The bed is too short (and we are not that tall) and too hard. The bathroom smells a lot and is placed right next to the bed. Our room did not look like the pictures on booking.com. There is no room service or mini bar - they don’t provide a single bottle of water. It was impossible for us to get in contact with the hotel the day of our arrival - we called them and emailed them, but they didn’t answer until after we had arrived. We had to find another driver, and when we arrived, a man who worked at the hotel got mad at us for not waiting for their driver - but we had no way of knowing they would send us one as they hadn’t picked up the phone or texted us. It of course made us very uncomfortable that a staff member yelled at us. The vibe is just off, and the hotel feels empty.

Superb

Very friendly personnel! Hicham and Bouchra were very nice and helpful and can help you with anything in Fez. The breakfast was delicious. The rooms are also very good and neat. Can definitely recommend Nothing

Exceptional

Very good

Exceptional staff in a stunning hotel. My partner was unwell when we were there and they took such good care of us, I will never forget their kindness

amazing property....very moroccan.....very medinaish all good

Very good

the room was clean breakfast was not good and not much choice

The Riad is very beautiful. Our room was very nice. The terrace were breakfast ia served is so good, the breakfast then is even better. The staff on breakfast were super friendly. They clean the room and change towels. The start of our stay wasnt great, as many reviews here say, the location on googlemaps is wrong. We got lost in the medina with our luggage while a lot of people were harassing us. The riad itself is in an ok location, but we got lost going further away from the touristic area which didnt feel that safe. I think the riad should be proactive on this and tell the guests exactly how to arrive. Our key had a trick to work, which no one explained to us, so we had problem trying opening the dooor. We knocked but no one answered. After a while we managed. The AC wasn working properly.

- breakfast - breakfast on the roof - very kind employees - interior hotel (former palace) - shuttle service from/to airport - excursion to Melilia near Nador. - nearby the Medina - super clean room - nothing to complain!

Exceptional