Tacoma Port Inn Fife I-5

Disappointing

As usual, a very good stay

Staff and accommodation Nothing I love it

The staff member said her name was Ash and from the very start of our check in she was rude. After checking in and grabbing out things we headed to our room which as we entered the room 211 the floor was covered in a bunch of dog poop stains and spread throughout the entire room. There was brown stuff leaking down the walls, hairs in the bathroom, broken vents, sink was disgusting. The microwave looked like it was partially melted and the mini fridge did not look like it had been cleaned out. There was a bandaid on the door, the alarm clock had sticky finger print residue all over. Overall I would never recommend this place to stay for anyone. It is flat out disgusting. We decided we were going to find another hotel to stay at. We headed back down to the lobby and told her we were checking out and she just said okay. Didn’t care to ask why. I said that room was unacceptable and disgusting. She offered another room but we politely declined. I asked for a refund and our deposit back and she very rudely stated she could not do that and I would have to come back when the manager was there but refused to give me a time. We came back the next morning and explained what had happened and showed the person the photos and were told we would get our refund 3 days later and still have not received our refund.

This place is a little rough around the edges, but it had a surprisingly comfy bed and all the basics, except the ice machine wasn't working. It is a convenient location and a fair price for what you get.

Upon arrival the guy at the front desk was helpful enough giving me my second room key without my other guest bringing in their ID, what he initially quoted when I asked for a second key. Then I got no instructions as how to find my room, which was pretty far from where I parked my car since I had no idea where I was going! Once I was finally in my room, it was clear that they gave me a room with the two double beds instead of the queens I booked. When I brought this to their attention the following day, they said it was booked as doubles, that there was nothing they could do. Additionally, the bathroom had holes in the door, the remote for the t.v. had batteries that had exploded inside of it, making it unusable, and the tv was mounted in such a way that it was impossible to plug my fire stick in, so the tv itself was rendered useless. My toilet became clogged the first night and when I told staff I was handed a plunger. When I was checking out, I called to say I would be a bit late and was told it was $15 for every hour past check out time. I had hoped since I was given the wrong room, maybe they’d work with me. Nope. I checked out 5 minutes into the second hour after check-out, and they charged me an extra $30. I asked the front desk guy about the beds and if we could maybe knock the fee off because of it and he literally ignored me, acting as though I hadn’t spoken and then started to help another guest. Worst hotel experience I’ve ever had. Zero stars if I could.

Pet friendly the bed was comfortable everything else nasty out dated, stained, no trash can in the room. It sounded like the upstairs neighbor was going to come through the ceiling any time they moved in the room. The parking lot was littered with trash and tweakers doing drugs and who knows what in there cars in the lot.

None The smell on the floor inside the room

Price

I love this hotel and and the rates for the rooms were reasonable that makes this hotel a winner in my book elevator words laundry facilities were adequate staff was friendly and knowledgeable definitely give this place a five star the pool is not working

Staff was great Only 1 luggage cart so we had to make multiple trips carrying everything we accumulated to the car

Exceptional

Passable

Staff was professional, courteous and very friendly! The room was Great and maybe my favorite bed of any hotel I have ever stayed and we were on the Wizard World Comic Convention tour of the U.S.

Por but is ok try to remodeling please

Very good

No TV service. I stayed for 3 nights. Vending machines and ice machine not operable. Floor carpet on all levels..filthy. Every night heavy weed smells in hall way. Even though the hotel fills up because of cheap rental...people shouldn't have to live like that. Can't imagine the contamination.

Price

Not a maintained facility.

Bad