Hotel Hermitage

Location was great and soundproofing was good. The room was extremely clean and even better than it looked in the photos. View was also great. Breakfast with a view was also a nice add on. The breakfast selection could perhaps be a little more varied, but overall we were very satisfied and had nothing to complain about.

Excellent location, friendly and helpful staff, marvellous view of the ponte vecchio from the sitting room. Lovely breakfast in a charming room with a view. Excellent air con. All was excellent.

Location and personal

Eclectic decor. Quiet, even though close to famous Ponte Vecchio. Geared to English-speaking guests. 14 steps up to (small) elevator from outside. Eggs at breakfast are an additional charge.

The hotel is located in the heart of Florence, and it’s very charming. We loved the breakfast, served in a beautiful room, with nice music and very kind staff. The staff at the reception was also very helpful. Unfortunately it was a bit noisy because of the restaurant on the rooftop of the hotel.

Exceptional

Superb

Exceptional

Location! Very cool design and amenities. Best showers ever More stairs than expected for elderly guest, and air conditioning wasn’t really working

Exceptional

I think the property location and the vintage decor brought me in… I had eaten at their restaurant a few weeks ago on my last trip to Florence and while I was making my way upstairs to the restaurant, I thought that the hotel looked pleasant. I kept this hotel in mind and I decided to book it for a night upon my return… I was on the fourth floor right below the reception and lounge area and I could hear so much movement and noise (the sound of furniture moving constantly). I had to request earplugs. While the facility was clean, I couldn’t help but to wonder when they would update the room/s… For breakfast, I found it astonishing that they charged €14 for an avocado toast… The continental breakfast is very basic and to be honest I was only able to get a pastry and took advantage of the cappuccinos. There was no cut fruit for the yogurt and granola… There really wasn’t very much to offer. One is forced to order from the menu… I think it’s best to eat out for breakfast. Lastly, I decided to eat dinner at the Hōtel restaurant which I had thoroughly enjoyed on my first visit… the second time around I found my waiter to be fairly rude. At one point, he said to me “you know you can’t sleep here.” Clearly I was confused by his comment… “I said I’m a guest. Is everything OK?” Meanwhile there were people having drinks outside in the balcony, so it’s not like I was holding people over. I had just paid the bill and I was just finishing my glass of water so that I could call it a night.

Location, room and air con was great. on the 4th floor so heard chairs being moved from the restaurant/ dining area on 5th floor till about midnight which was ok but not ideal.

The location was excellent. The lift is tiny and it was very busy so had long wait times

Superb

Very good

Exceptional

Incredibly charming! Beautiful place, great attention to detail, great services, amazing breakfast, incredible location. Nothing

Quirky, excellent staff, roof top restaurant, very central location Small rooms. Having to pay extra for cooked eggs

Superb

Good