Holiday Inn Resort: Galveston-On The Beach by IHG

My room was not very clean, and it had an unpleasant odor when we arrived. The refrigerator was extremely dirty, which was very disappointing. I chose not to complain because we had already paid a significant amount for the room, waited until 4:00 p.m. to check in, and didn’t want to spend more of our vacation arguing or waiting for another room or a refund. For the price we paid, I expected a much cleaner and better-maintained room. Unfortunately, the overall cleanliness did not meet my expectations. Because of this experience, I will not be staying here again or recommending this property to others.

It made our first time at the beach a great experience!

It was a very nice stay. Pool was excellent and clean. Staff doesn’t speak english so well and very hard to communicate with. Paying for breakfast is not ideal.

la bienvenida fue espectacular mi familia y yo nos sentimos como en casa . las recepcionistas muy atentas y te dan muy buena explicación sobre la instalación tanto lo que incluye por tu hospedaje. la pasamos muy bien en general. habitantes limpias y desinfectados. los bartenders del bar muy buena atención . se los recomiendo

This was a very nice place

Good

There were two things I didn’t like. I used my debit card to reserve my room. When I got there my debit card was charged an additional $200 for some fees that would be refunded if no damages were made. But then I was told that the credit back to my debt card could take up to ten days. That wasn’t cool at all. I didn’t like that my room was at the end of the hall, across from a door to the stairs. . It made me feel uncomfortable with my back turned trying to unlock my door every time I opened my door. I didn’t know if someone would appear from that door. I came in one night and one of male worker was too close to my door sweeping the hall that evening. I was already feeling paranoid about bring at the end of the hall right across from the stairs any way. He was polite and didn’t do anything wrong but it made feel a little eerie being a single women coming in. Other than that, everything was great. I would book again but I will use a credit card the next time and ask not to be put in the last room down the hall by the stairs.

Had a great stay! Close to everything!!

Exceptional

Location is great if you want to bevon the seawall with an ocean view and balcony.

Doors are located on the outside. Pictures are somewhat deceiving. Keisha at the front desk was absolutely wonderful but we needed up going to another hotel.

The location and the hot tub was very nice The rooms were older

Everything Was double charged and haven’t been refunded yet

The hotel was in a great location (directly across from the beach). The room was clean and there was a microwave and mini fridge. There were daily activities for the kiddos and there is a restaurant and bar on site. Check in was smoothie and the front desk staff was helpful and nice. There is a foot wash and an outdoor shower to use when you return from the beach. Overall we enjoyed our stay.

Everything was great, the staff was amazing and super helpful and friendly! The hotel was clean and had very kid friendly. Enjoyed our stay!

Very good

Great place to stay.

I liked the location and the cleanliness of the facilities. I didn't like that there was a time limit on access to the facilities especially since check in is so late in the afternoon, I felt I paid 400 dollars for only a couple of hours of access plus there were extra fees to use the amenities and even extra fees for parking. I feel that it was a bit excessive to charge for each individual area plus the room fee.

Excellent food

The staff was nice and the pool is fantastic for the kids