Sultan Cave Suites

Amazing! Pools in sister hotels were too cold

Staff was so great and helpful! The hotel is amazing and room was super clean and luxurious!

The location , the restaurant and the view The staff wasn’t very nice. One didn’t even let me use the umbrella. Said it was just for the hotel team. I don’t like veey much. The way they act with guests

The breakfast spread, the restaurant, and the staff. The user experience from the room has much room for improvement.

One of the best hotels I have stayed in! The location is amazing, and the views are very special in the morning and in the evening! The staff were friendly and accommodating, and always available to help! The rooms were spacious, and they were very comfortable for my friends and I during our stay! The breakfast was also, maybe one of the best hotel breakfasts I have had. Nothing

Great rooftop deck! The room was spacious. I thought the drink prices were a little steep.

Everything Nothing

Magical spot in the Capadocia. Perfect place to live a unique experience

Decent view of the hot air balloons The service from the luggage Carrier was exceptional. He took care of all the luggage which we really appreciated and he is service assist stood out in comparison to some of the other employees. The manager was very strict and not very personable. Some employees were nickel and dimming us! We asked for two extra coffee pods we were told we will be charged. We asked for one more stick of wood. We were told we would be charged. It was like anything you asked for was going to be extra charges yet I had to pay $650 per night to stay in a mediocre curroom. You’re not paying for the room guaranteed you are paying for the view and yes, the view is great however, most hotels in the area has a great view. In fact I stayed at another hotel in Uchisar Eyes of Cappadocia for half the price and it was amazing. It had an even better view you weren’t looking at the rooftops of houses you were looking at the valleys. The breakfast was good. There was lots of selection the first morning they didn’t offer us any hot food like eggs or anything. The second morning we had a different waitress and she offered three different types of eggs and then you can choose from what I would call a salad bar of different things Brad‘s cakes, pastries, cheeses, olives, jams, honey, nuts, and cereal. Service is very inconsistent. After the first night there I was sick with a head cold. I have allergies to mold, mildew and dust lo and behold. I looked at the filter of the heater and it was just jampacked with dust. I even took a picture of it . Considering I’m paying $650 a night you expect to have a clean room and clean air. Won’t recommend completely overrated

2. The breakfast was very good with high quality food. Staff was very attentive. 3. The shower in the room's bathroom had really nice water pressure and ranges of temperatures. 4. The Seten restaurant, located in the hotel, was our preferred choice given the good food and outstanding views. 5. Room cleaning was done daily. 6. Bag boys, much needed given the hotel has numerous stairs, were very attentive. 1. The AC in the room did not work properly. 2. Services hired thru the hotel were pricey. 3. Staff did not trust us, requested advance payment of 100 € for late check out (330pm vs 11am normal check out time) and they called us at 320pm to remind us to leave the room and bag boy at our door at 325pm. This room was going to be empty

Apart from the location itself nothing was good and perhaps the view was good but I wouldn’t recommend anyone to stay there t First of all, the staff were extremely unhelpful and unprofessional. Something as basic as getting a bottle opener took an unreasonable amount of time, and unbelievably there wasn’t even one provided in the room. For a place charging these kinds of prices, the service was honestly shocking. The whole experience also felt very misleading and borderline scammy. I verbally informed the staff that I wanted to cancel the trip, and they acknowledged it at the time, yet later they still charged us 50% anyway. There was no clear communication, no effort to help, and no customer care whatsoever. On top of that, the staff seemed disorganized, slow to respond, and completely indifferent whenever we asked for assistance. Simple requests became unnecessarily difficult, and instead of feeling welcomed, we constantly felt like we were being taken advantage of. The experience was frustrating from start to finish, and definitely not worth the money we paid.

Everything! It’s absolutely gorgeous. I loved everything, and the staff is amazing.

The Pasha Suite room 311 is well worth the upgrade for the wonderful views, lovely bathtub overlooking the sunset, private covered patio and comfort. The restaurant is wonderful and convenient. Even though the restaurant doesn't take reservations - the staff was able to accommodate us for all four nights of our stay and even got us the table we requested with a view on two of the nights. We originally had King Suite room 312 and the bed was hollow in the middle causing you to roll to the center, the room was below the bar/restaurant where we were woken up all throughout the night past 2am with cleaning going on above us. It's a terrible room despite being a King Suite. We asked to be moved and were moved to Room 311 which is by far better and does not have a room above it so there's no noise coming from above. The bed was also in regular, decent shape - not worn out in the middle like the other room's bed.

I enjoyed the breakfast I thought the room was lovely. The room is cold (as a cave should be!). A bathrobe would have made my stay more comfortable

Great views and a marvelous breakfast Many stairs

Very friendly staff with unique rooms located in a very central location. Staff was always trying to please and really go out of the way to be sure you’re taken care of. Fantastic water pressure and nice showers. Breakfast was marvelous and included many types of salads and mostly organic. Inconsistently between rooms, such as one will receive fruits and others won’t, even when it’s in a higher tiered room. No place to go with poor weather days as everything is in the open air. No priority given to the restaurant for dinner from outside guests and reservations are not accepted.

Very unique property every room is different, many levels, great views. The breakfast is the best we’ve had in Turkey. The staff was very helpful. The original room we had was on two different levels, which didn’t work for us.

The view from the hotel is amazing, and the rooms are very spacious preserving the cave feeling. The hotel restaurant is really good value with excelent food and prices I only stayed for two days at the hotel and everything feeled amazing. I don't have any complains except maybe the service at the bar was a little slow

Overlooking the balloons

The place was the best in Goreme. Very happy with hospitality and service.