Hakuba Park Hotel

The hotel is simple rather than high-end, but what truly makes it special is the warmth of the staff. Everyone greeted us with genuine smiles and was very kind, which made our stay comfortable and pleasant. The staff were easy to talk to and very approachable, and the place was clean and convenient. The price is also very reasonable, making it a great choice for budget travelers like us. Thank you very much. We will definitely book here again. Sometimes the bus becomes fully booked due to reservations, which makes it difficult for us to follow our original plans and forces us to change routes. If it were possible to expand the pickup service or extend the pickup support during busy times, it would be very helpful. We would really appreciate this improvement. But still over all rating is 11/10.thank you!

Hotel was walking distance from the resort and provided shuttle services to and from the resort. Shuttle service was extremely helpful as they picked you and dropped you off when arriving and departing the hotel. Free drying room was also pretty big to store everything. I’m fairly particular about cleanliness and generally expect hotel rooms to meet a basic standard in that regard. Unfortunately, this wasn’t the case during my stay. The in-house onsen was only average at best. There was clearly visible mould around the edges and flooring, and the change room itself was extremely small. I only used the onsen once and chose not to return for the remainder of the trip due to cleanliness concerns. Unfortunately, the bathroom in the room was in a similar condition. The shower curtain was covered in mould and appeared not to have been cleaned for a long time. There was also visible hair on the shower curtain, which was concerning given the room was occupied by two male guests. While this may have been a one-off issue, newly provided towels also had hair on them. The bathtub was very small, making it difficult to shower without constantly coming into contact with the mould-covered curtain. Additionally, some of the room lights emitted a noticeably loud buzzing noise when turned on. One light was also positioned unusually low, and I repeatedly hit my head on it. Lastly, there was little to no soundproofing. Conversations and footsteps in the hallway were clearly audible both early in the morning and late at night. Considering the price I paid for this room, I am extremely disappointed.

The staff was very attentive, helpful and courteous. We had many requests and they went above and beyond to fulfill our needs. Thank you very much for making our vacation in Hakuba wonderful! We never tried the dinner but we definitely didn’t miss breakfast on our 4 day stay, everything was delicious!

Good

Good

Good

Cozy hotel with friendly and amazing receptionists who would try their best to help you

Great breakfast! Lovely hosts! Unfortunately the dryer didn’t work once I washed my clothes but the host gave me a clothes hanger and all got dried in our room.

Very good

Breakfast food was not really edible for westerners, the location was ok if you wanted to ski at only one resort, but a long way from all the others. The hotel has a shuttle bus, but I did not see it move even though I asked for a lift with the kids and was repaired to pay

Very good

Poor

Located super close to the shuttle as well as to the mountain in general. Tucked away from a lot of the noise of the mountain. The staff are incredible as well The bathrooms were a little small

We loved our stay at the friendly Hakuba Park Hotel. The staff were wonderful making our stay enjoyable and easy.

Everything and everyone in the staff was amazing!

It was cosy and warm, the staff were friendly and helpful. It is an excellent location for Snow lovers a 10-minute walk to Hakuba goryu. The place is basic and a little elderly nothing is broken just a little worn.

Great location Lots of local places to eat and drink at Transport between ski resorts not great at times. Taxis often unavailable although could get an uber but very expensive Also we were give a room on lower floor which was dark and a little damp I asked to change it but was denied. Disappointing as this was second year we had stayed there.

The location of this hotel is great for those looking to hit the Goryu slopes early or walk to food/drinks late. The singular small drying machine is quite weak and needs multiple cycles to properly dry clothes.

Excellent stay. Thank you very much to Yano-san and Saki-chan for being amazing!

Close proximity to Hakuba Goryu, Iimori & Hakuba 47 ski resorts with free shuttle bus to & from the ski resorts. Friendly & helpful staff. Free shuttle bus to transport luggage to/from Hakuba Goryu bus stop. Excellent buffet breakfast with lots of variety. Discount lift tickets. Value for money. We stayed in a Japanese style room and my wife & I found the futons very uncomfortable - the kids were OK so maybe it's just because we're getting older! Not complaining because we knew what to expect but the beds were very hard after a full day's skiing. The toilet/shower room was extremely small - definitely not suitable for large people and only one person at a time can squeeze in.