Muong Thanh Holiday Hoi An Hotel

Also the maids don't clean the rooms well. For 9 days no hot water in the shower just annoyed me . The hotel neglects maintenance

Super quiet "far from everything" place, if you look for some silence in Vietnam - this is the place. Superb view to the river. Carpets, so no one will make noise dragging furniture Still could hear some noisy neighbours in the bathroom, a slight mold smell but healthy enough for 1 night stay, breakfast is the worse I ever saw in an hotel but i didn't expect anything from it anyway :D Just order some banh mi in Grab for 25k and you are good

The hotel was a good hotel but unfortunately the area has declined since covid and does need some repairs and revamping. Both our showers didnt work when we arrived and they did fix them straight away. There is a great pool with only a few chairs and the beach is a very short walk across the road. Cua Dai beach town is a 900 metre walk away, too short for a grab taxi and a little far too walk in the sun. The staff are very friendly and our breakfast was very good. The location is just too far from restaurants and cafes too walk and it is in need of a revamp but I dont think they are getting enough customers to pay for it.

Location

We tried their restaurant at lunch and were the only people there. Waited 40 minutes for the food and when it came, it was no good at all. Breakfast was also bad with just some food and not many options. We were there 1 hour before closing. Many people working but everything was empty and it feels weird for us guests to tell them to refill everything. They offer bike rental 100K VND/day but there were never any bikes available. We asked all 3 days we stayed with them. They also offer to borrow umbrellas but they were "finished" all 3 days also. This even though it was low season. There were not even many guests at the hotel. And for such a grand hotel, how can bikes and umbrellas not be available? Our toiled had some leaking which made the whole floor wet.. They offer no shuttle bus or transportation service. Which was very inconvenient since the hotel is placed at a place where it is not near anything. They told us to call a taxi ourselves. Says they have a private beach, but when we got there. There were no sunbeds. It was a few on the beach offered by other people and they all costed money. When we checked in, they said we had free water in our room. But when we checked out, they asked us to pay for the water. They also told us to sit and wait while they check the room during check out. We sat on their sofa for 15 minutes and waited. Many staff there saw us but no one asked if we needed any help. After we waited 15 minutes (and also our taxi driver) we went and asked them if the room was OK. They said "yes, it is okay and you can leave". Very upsetting experience, as they asked us to wait, saw us waiting for so long and still didn't give us the information that we could leave. Bad staff and bad greetings. Not recommended.

Reception staff weren't very welcoming and helpful. Could do with some bedroom side lamps, rather than the main room switch. Told it was insect season but then some of the doors were open in reception / lobby. Water thermostat needs changing in the room for the shower as you couldn't take it from cold to hot. One pillow per bed and no extras.

Breakfast is till 9am - kinda strange, would be good to have it at least till 9:30am. The hallways are dark, and the whole property feels a bit cold for some reason. maybe because there are not too many people, which is actually very good ;)

Mold in the shower. Doors didn’t work properly. The fridge was not working. Was told it would be replaced. Didn’t happen.

it was very quiet, close to the beach and the pool was so nice we had a lot of problems with the jacuzzi in our suite, which was the whole point of our booking :) the staff was not very welcoming or service oriented. also on booking they claim that they speak english here and that is false. we struggled a lot with communication. the breakfast was nothing to brag about and there was no atmosphere at the hotel! it felt like an abandoned hotel. for some reason the laundry service was ridiculously expensive..? we didn’t like our stay that much and the hotel has a lot to work on.

The staff were nice. Booked 2 rooms but neither rooms had any hot water even though we raised this matter daily. No hand soap, had to use tubes of shower gel, no bedside lights and neither safes in the rooms were working. My safe was repaired after 2 days. Meant to stay for 8 nights but left after 4 nights. We stayed in Hanoi, Ningh Bingh, Vue and Hoi An. This by far was the most expensive hotel that lacked the basic facilities expected of a hotel. We stayed in much cheaper and more basic hotels in Vietnam which excelled in our expectations. The staff were nice but overall our stay at the Mount Thanh was very disappointing. Still waiting for Booking.com to answer my last 3 messages I sent regarding our stay.

Says it has a bar but doesn't really. It's never staffed and there is no atmosphere Lack of proper bar

Superb

We had an amazing stay at this hotel and I’d love to share our experience! First of all, I must say this was an incredibly positive experience. The hotel staff were exceptionally polite and always ready to assist with anything we needed. My husband and I have been in Vietnam for three months, and this was by far the best service and guest care we’ve encountered. A special thanks to the lovely chefs and restaurant staff! While the breakfast menu is 90% traditional Vietnamese cuisine (with a small selection of vegetables, omelets, and bread), which might not entirely suit European tourists, they went out of their way to offer bacon and sweets every morning, which we thoroughly enjoyed. The personal touch they provided really stood out. A huge thank you also to the wonderful ladies at reception. We experienced an issue with the internet in our room, and after calling reception to report it, a technician arrived within five minutes to fix the problem. Their efficiency and attentiveness were truly impressive. The hotel’s location is also worth mentioning. You can easily get to the beautiful city of Hoi An for just 100,000 VND, directly to the city center—a fantastic perk! One minor downside, however, was the slow internet. For someone like me who works online, it was a significant inconvenience and forced us to delay our plans for a week. Overall, we had a fantastic stay and would highly recommend this hotel, especially for the exceptional service and attention to detail. Thank you to the entire team for making our time so enjoyable!

We had an amazing stay at this hotel and I’d love to share our experience! First of all, I must say this was an incredibly positive experience. The hotel staff were exceptionally polite and always ready to assist with anything we needed. My husband and I have been in Vietnam for three months, and this was by far the best service and guest care we’ve encountered. A special thanks to the lovely chefs and restaurant staff! While the breakfast menu is 90% traditional Vietnamese cuisine (with a small selection of vegetables, omelets, and bread), which might not entirely suit European tourists, they went out of their way to offer bacon and sweets every morning, which we thoroughly enjoyed. The personal touch they provided really stood out. A huge thank you also to the wonderful ladies at reception. We experienced an issue with the internet in our room, and after calling reception to report it, a technician arrived within five minutes to fix the problem. Their efficiency and attentiveness were truly impressive. The hotel’s location is also worth mentioning. You can easily get to the beautiful city of Hoi An for just 100,000 VND, directly to the city center—a fantastic perk! One minor downside, however, was the slow internet. For someone like me who works online, it was a significant inconvenience and forced us to delay our plans for a week. Overall, we had a fantastic stay and would highly recommend this hotel, especially for the exceptional service and attention to detail. Thank you to the entire team for making our time so enjoyable! .

The staff and property The location is a bit off and away from the old town.

The hotel was so clean and the staff were so lovely and friendly. They greeted us each time we left and each time we returned. The breakfast was fantastic and the chef was so sure our requests were met, when asked if there is anything we would like. He came to our table each morning for a chat and to make sure we were happy. Cu, the Events manager, stopped and chatted each time he saw us, and took interest in our day. The room was an amazing size and so comfortable. We were right across the street from a lovely beach and enjoyed a sunrise swim, and the pool was lovely and refreshing. It is quite a distance from Old Hoi An town, but catching a grab is easy and only 80-100K. Would definately stay there again! It was a little quiet, a little more atmosphere would've been nice.

The TV options, not much options for westerners. Seeing 2 cockroach's, one in the room and one outside our door.

Breakfast had a great variety and staff brought bacon to our table Nothing

Location

The location is just perfect. The staff were very friendly and helpful especially Thao. Had an amazing 3 nights there.