White Pines Inn & Suites

I was pleased with all aspects of my time there.

We were there on a very busy weekend with soccer players from all over Michigan. As grandparents that came to watch we appreciated a lovely big room on the 3 rd floor away from a lot of expected noise. We slept great with nice bedding & mattress. We look forward to your change over and would stay again

The other reviews summarize this hotel pretty well. It’s not very clean nor modern. Our room floors had lotsa debris scattered across the floors. Not been vacuumed in awhile. When opening the faucets to run water black water came out. But after running it was ok. There were other inconveniences not worth mentioning as some of these were just par for the course for traveling. The place was convenient for Holland restaurants as well as our soccer tournament. The place was loaded with kids and the staff was a bit overwhelmed. But despite the crowded hotel the staff was very nice and cordial they get a 5 star rating. So if you want to spend a night and not a fortune this is the place just don’t have high expectations. Hotel 2.5 rating at best.

Newly remodeled. Pool and hottub work. Great breakfast buffet.

The property was in a state of remodel. The pool and hot tub were dirty. The carpet and flooring was needing to be removed. It was not very clean and could tell it would be better but was very poor to stay in.

Breakfast was good. Rooms were clean. Staff were great. Could greatly improve coffee in room!!

The room was very clean, the staff was extremely helpful, breakfast was great each morning, great stay and would definitely come back.

Not a good hotel in my opinion. The room was fine and the breakfast was alright. The hotel is a Comfort Inn, not the name of the hotel I booked so they must have 2 names. The check in was fine as well. My issue comes with the Wi-Fi. I was unable to connect to the wi-fi so I took my device to the front desk for help. The gentleman helped me but could only get me connected for a few seconds and then it quit. He then said this is an ongoing issue they have had and that the new manager is aware of the problem. He then said they used to give the password out for the employee wi-fi but they are no longer allowed to do that. I told him I booked the hotel with the expectation of having Internet as that was part of the listing. He said yes, wi-fi is part of the stay but there was nothing he could do about it so I would not be able to use the Internet while I was there. I would not have booked a hotel with no Internet access, that's ridiculous and to know this is a known issue is very frustrating. I feel like I was scammed. I had to drive over to a restaurant to use their Internet. That is not right and the lack of help to resolve the issue is beyond unacceptable. I would not stay at this hotel again as I do not feel they value me as a customer.

we stopped here for the night on our way to northern michigan from chicago. room was clean, location was very convenient, and the room was a good size. breakfast was also surprisingly yummy! a great choice for an overnight stay or short trip. our dog loved it

very good for a couple of nights stay bylake Mi. Convenient location

Property was under construction. I would’ve known that in the first place I wouldn’t have booked there. You should disclose that when possible.

When we were checking in the staff advised not to keep my room key near my phone due to the door key card system being so antiquated it would erase the key card the carpet is outdated and dirty the bathroom made me think twice about showering due to the amount of rust around the drain the pool and hot tub had a lot of dirt on the bottom not what you would expect from a indoor facility the breakfast that was included well let just say I stuck with the bagels the highlight of my stay was at least the bed was comfortable

The pictures for this place and deceiving, it seems really nice but when you get there no pictures looks like the actual hotel. Its under construction, once completed could be nice place to stay. Our room had wires sticking out of the ceiling and couldn't use the tub only shower since drain was bent. No wifi, it was a complete let down. Im really tired of these listing showing this amazing hotel and you get there and its not even the same place.

Big and clean rooms good air conditioner and everything you need to be comfortable

Had a great stay however it was under construction so not all stairs were available…staff was great

The room was clean and spacious. They are in the process of renovating which is needed but nice what they have done. Rates were good. Staff was outstanding.

The male with the pink curly ish hair who check us is wasn’t the most pleasant worker, but he wasn’t rude I guess. He didn’t make eye contact nor did he seem friendly. But the female we had in the morning was so friendly and kind to all. The pool didn’t seem to be heated. But it wasn’t too cold. Breakfast included was good. Outside could use a little updating but it wasn’t terrible.

They were going through renovation so it’s a little tricky to give them an excellent, but our room was clean and when we asked for anything they willingly helped. The breakfast was wonderful and is maintained by a wonderful woman, who also was training in someone and is an excellent trainer.

Decent place to stay. One of the staff members closed the hot tub/pool at least 20 minutes early which sucked. That was my only complaint. Primary reason for staying here was the hot tub but other than that, everything else was good. I liked how they were playing Christian music!

The property was located along a main road with lots of shops and restaurants, making it very convenient. The front desk staff were very nice and made the checkin and out process very easy. The room was spacious and comfortable. Parking felt a little crowded, but there were always available spots!